Customer Service Representative - Sonoma, United States - Mechanics Bank

Mechanics Bank Sonoma, United States

1 week ago

Full time

Description

Mechanics Bank is currently searching for a full time Universal Banker to join our team at our Sonoma Branch

In this role, you will independently and accurately perform the full range of teller and new accounts transactions according to established procedures. Provide dual control support while adhering to bank policies and procedures. Deliver excellent customer service. Responsible for the sales and servicing of all bank products and services. Work with sales team to achieve personal goals in the areas of deposit growth, business relationship growth and consumer relationship growth.

What you will do:

Performs routine teller transactions, new account transactions and works directly with clients. Responsible for maintaining and balancing a cash supply for transactions performed.
Provides comprehensive deposit services to individuals, fiduciary, and small businesses in a retail office. Promotes the full range of deposit products and services that best meets the client's needs.
Receives consumer loan applications and reviews loan packages for required documentation. Processes simple consumer loan packages and refers complex applications to qualified employees in the branch.
Assists customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolves concerns presented by clients. Effectively question and listen to customer to gain a full understanding both new and existing customer's financial circumstances and needs.
Represents the Bank and its products and services with pride and enthusiasm. Utilizes sales techniques to uncover customer needs and match to bank's products and services. Assists in branch call efforts by reviewing, updating and calling prospect lists regularly. Provides additional information to customers regarding bank's special promotions.
Reviews client transactions for red flags and fraudulent items. Maintains awareness of current criminal scams used against banking clients. Prevents clients from becoming victims of fraud. Refer customers to Branch Management and the proper department for issues that cannot be resolved at the teller line.
Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs.
Keeps a clean, organized work area and a professional appearance. Completes required compliance training in a timely manner. Participates in branch, Region, and Bank campaigns.

Who you are:

High School Degree or GED required.
Minimum of 2 years of customer service experience.
Minimum of 1 year banking and cash handling experience.
Experience with Bank deposit products and consumer loan products preferred.
Knowledge of applicable Bank policies and procedures.
Excellent interpersonal skills (verbal and written), attention to detail, and customer service.
Regular and predictable attendance required.
Work independently and collaborate effectively as a team member.
Ability to problem solve and provide solutions to customer issues with resources available.
Ability to persuade the value and benefits of using the Bank's services and products.

#LI-ML1

Pay Range: $ $25.00 hourly

Final compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.

Mechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.
Please view Equal Employment Opportunity Posters provided by OFCCP here.
To learn more about Mechanics Bank's California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit

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