Customer Service Representative - Marina, United States - Sillon 38

Description

As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries.

• Provide information about products and services
• Assist customers with order placement, modifications, and cancellations
• Upsell products and services to increase revenue
• Conduct outbound calling campaigns to follow up with customers
• Perform data entry to update customer records accurately

• Previous experience in customer service or sales is preferred
• Ability to analyze situations and provide effective solutions
• Strong multitasking abilities and attention to detail
• Familiarity with CRM systems for managing customer interactions
• Bilingual proficiency for assisting multilingual customers is advantageous

• Inperson