Customer Service Representative - Santa Rosa, United States - CULTURAL CAPITAL CONSULTING LTD

Description

Are you ready to be part of a dynamic team, delivering exceptional customer service? We operate seamlessly between the US and the UK, is actively seeking individuals to join our team as
Customer Service Representative in
Santa Rosa (CA).

As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

• Provide excellent customer service by actively listening to customers' needs and finding appropriate solutions
• Utilize phone etiquette skills to ensure professional and courteous communication
• Identify opportunities for upselling and crossselling products or services to enhance customer satisfaction
• Perform data entry tasks accurately and efficiently
• Analyze customer accounts to identify trends or patterns that may impact service delivery
• Make outbound calls to follow up on customer inquiries or resolve outstanding issues

• Excellent verbal and written communication skills in English
• Strong phone etiquette and active listening skills
• Previous experience in sales or customer service is preferred
• Proficient in data entry and computer skills
• Ability to analyze information and problemsolve effectively
• Comfortable making outbound calls to customers

• 401(k)
• 401(k)

• Onthejob training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Work from home

• 1 year
• No experience needed
• Under 1 year

• 8 hour shift
• Day shift

• Monday to Friday

• Inperson

• Santa Rosa, CA required)

• Santa Rosa, CA 95401: Relocate before starting work (required)