Customer Service Representative - Santa Rosa, United States - Bedrosians Tile and Stone

Bedrosians Tile and Stone

Verified Company

Santa Rosa, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

We are hiring for a Customer Service Rep/Showroom Rep. Are you willing to learn and grow? Are you reliable with an upbeat and energetic, friendly and enthusiastic attitude? If so you just might be the perfect fit for our amazing team

Vision Statement for the Position

Job Overview

Duties

Greet and assist clients with selections and followthrough on their orders
Promote the Bedrosians product line
Gain knowledge of all current and new product lines
Develop relationships with industry professionals to increase business
Enter orders, followup on backorders, invoice orders, and follow proper pickup procedures
Maintain a neat and organized workspace
Assist with conducting inventory counts
Maintain showroom and sample department organization and presentation
Prepare and deliver bank deposits if required
Review on order report daily
Meet monthly sales quotas
Multitask and prioritize work through effective time management
Work cooperatively in team environment
Participate in weekly branch meetings
Write thankyou notes to clients
Upsell clients when possible
Focus on increasing sales to meet branch sales plan
Work within the framework of the company's defined policies, procedures, goals and directives. Any other duties required of the position

Please note:

in some of our smaller locations, there may be a crossover of duties among Warehouse Associate, Customer Service, and/or Showroom Sales Representative positions.

These crossover duties may include but are not limited to:

Gain knowledge of all current and new product lines
Enter orders, followup on backorders, invoice orders, and follow proper pickup procedures
Follow proper pulling, packing, strapping, staging, unloading, shipping and receiving protocol
Comply with all safety policies and protocols

Minimum Qualifications

College Degree or equivalent Design Degree preferred
12 years of retail sales or customer service experience
Friendly and outgoing personality
Positive attitude
Excellent Computer skills
Excellent and professional phone skills
Excellent verbal and written English communication skills
Selfmotivated and proactivewilling to take the extra step
Excellent understanding of design and color
Possess a flexible work schedule
Ability to lift up to 50 lbs.
Prior experience in the tile and stone industry is a plus
Design experience is a plus
Bilingual in Spanish is a plus

Company Overview
In 1948, Bedrosians began providing tile and setting materials to contractors and builders in Central California.

Today we have nearly 40 branches located throughout California, Arizona, Colorado, Nevada, Utah, Washington, Oregon, Idaho, North Carolina, and Florida with a national and international customer base.

Our growth has made Bedrosians one of the largest independent porcelain tile and stone importers and distributors in the United States.

Values
We value our associates, customers, and vendors. As a result, we will acknowledge exemplary performance, provide developmental and opportunities for growth and foster lasting relationships.