Veterinary Customer Service Representative - Novato, United States - San Marin Animal Hospital

Description

Client Care Specialist:
San Marin Animal Hospital

The purpose of this position is to provide outstanding client service.

The Client Care Specialist (CCS) answers the phone, differentiates between routine and emergency cases, schedules appointments, greets clients, admits and checks out patients, processes payments, manages financial information, and communicates information between clients and staff.

The CCS enjoys working with people and diverse clients and is caring, friendly, and efficient. Creates a warm and welcoming impression. Remains professional and courteous while handling multiple tasks with many interruptions.

Firmly believes in the quality of care provided and communicates this sense of assurance to clients. Understands our services and recommendations and clearly communicates them to clients.

Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CCS who creates a good first and last impression on our clients. The importance of this role cannot be over-emphasized.

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

• Excellent customer service
• Ability to multitask in a busy atmosphere
• Punctual and dependable
• Highly motivated
• Organized and neat
• Great communication skills and work ethic
• Ability to be flexible and adapt in different situations
• Self starter
• Enjoys interacting with client and pets
• Is familiar with Cornerstone Software
• 1 year veterinary experience preferred

We look forward to hearing from you soon


Job Types:
Full-time, Part-time


Pay:
$ $23.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift

Work Location:
In person