Customer Service Center Representative - Berkeley, United States - University of California Berkeley

University of California Berkeley

Verified Company

Berkeley, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Customer Service Center Representative (4723C), Recreation & Wellbeing About Berkeley

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included.

Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature.

Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential.

We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities.

To find out more about how you can grow your career at UC Berkeley, visit

Departmental Overview

The Department of Recreation & Wellbeing provides competitive and recreational opportunities for students, faculty, staff and campus affiliated community members.

In addition to the 30 sports clubs, the department offers a wide range of recreational activities and state of the art equipment.

Application Review Date

The First Review Date for this job is: Friday, April 26, 2024

Responsibilities:

PROGRAM

Membership:

Provide customers with information concerning Membership types, process payments for memberships and process CRC photo ID Membership Cards. Provide facility tours as needed.

Passport:

Enrollment:

Set-up and maintain the online store, website, and program binders. Set up and maintain waiting lists. Process camp/class/clinic enrollments, and send out receipts, confirmations, and program information. Generate program reports for review and use by program managers and directors. Respond to non-routine patron requests for refunds, payment issues, transfers, special requests, etc. Work with the Customer Service Manager to resolve these issues. Assist with editing brochures and submitting changes to the department's Media/Communications Manager.

Cashier:

Operate cash register, point of sale program, Fusion, and online sales. Process cash, check, and/or charge payments. Adhere strictly to University Cash Handling Policies. Reconcile and balance cash in preparation for deposit.

Appointment Services:

Assist patrons in the use of the online scheduling systems. Schedule appointments as needed.

Rec Programs:

Maintain a thorough knowledge of all Recreational Sports Department programs and provide accurate information and referrals to customers and members.

Facilities

Maintain a working knowledge of all recreation facilities and program assignments, as well as program schedules and use of EMS Master Calendar to search scheduling detail.

Serve as a point person for critical areas such as Passports and Enrollments.

CUSTOMER SERVICE

ADMINISTRATIVE SUPPORT
Process and enter program data and project information, both routinely and by special request, into database systems. Process passport photos and new/replacement membership cards using electronic imaging equipment. Prepare refund forms and reports for final signatures and processing. Generate routine and special request reports as assigned. Submit purchasing, maintenance, and computer service requests per department protocol and procedures.

OTHER
Work a flex schedule to meet customer flow and demand; seasonal peak periods. Open & close office. Maintain a clean and orderly work area. Maintain necessary supplies and forms/brochures. Inform Customer Service Manager when supplies are needed. Provide program information to other guest services units (Locker Rooms, Hearst Service desk, etc.). Complete other duties as assigned by Rec Operations and Customer Service Center manager. Maintain annual certification as US Passport Representative.

Assist with training student cashiers on the operations at two satellite locations, the Golden Bear Recreation Center & Strawberry Canyon Recreation Area.

Required Qualifications

Education/Training/Licenses:

High school diploma and/or equivalent experience/training. United States citizenship or non-citizen U.S. national.
Preferred Qualifications
Knowledge of and/or ability to learn about department and University policies reg