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    Technical Support Specialist - Louisville, United States - Kentucky Farm Bureau Insurance

    Kentucky Farm Bureau Insurance
    Kentucky Farm Bureau Insurance Louisville, United States

    3 weeks ago

    Default job background
    Description

    Overview:

    *This position is for the Kentucky Farm Bureau Federation*

    Responsible for hardware and software computer support. Maintain computer equipment and software inventories. Assist in maintaining the Federation CRM membership system. Responsible for portable communication technology, copiers, purchasing supplies and assist with facility projects and special events, A/V equipment. Maintain office equipment inventories.

    Responsibilities:

    Providing technical support to staff and leadership in a friendly and thorough approach.

    Partnering with KFBMIC IT staff to support Federation use of systems maintained by KFBMIC.

    Provide production support for the CRM membership system by researching, analyzing, and resolving problems.

    Provide assistance for project or maintenance tasks related to CRM membership system.

    Perform Project Management tasks.

    Assist in dealing with users in participating in the definition of new systems or enhancements to existing systems.

    Assisting with establishing project plans, schedules, establish target dates, and complete projects.

    Provide support and manage company portable communication technologies, such as cell phones, iPhones, iPads, etc.

    Provide support for telecommunication equipment, such as video conferencing, office telephones, scanners, etc.

    Maintain companys copy equipment and order copier supplies while working with vendor to ensure equipment is functioning properly.

    Evaluates and recommends vendor application and development software.

    Provide on-call support to production systems during non-business hours.

    Purchase supplies for company.

    Maintain current technical expertise for computer software issues.

    Provide support for improving the organizations activities through improved methods, techniques, and better utilization of resources to provide efficient and effective service to users.

    Assist with portable audio equipment and staff on use of equipment.

    Maintain projection system and train staff on use of equipment.

    Develop and maintain written preventative maintenance procedures for office equipment.

    Approve bills/invoices related to operations of the Support Services Department.

    Provide computer and technical support at KFB events as needed.

    Promote organizations mission statement, goals and objectives.

    Regular, predictable attendance.

    This list of essential functions is non-exhaustive and may be supplemented as necessary.

    Other Responsibilities

    Compile statistical data for reports for Kentucky Farm Bureau as needed.

    Assist and cooperate with Federation personnel as needed.

    Attend division staff meetings and Kentucky Farm Bureau Louisville staff meetings, as scheduled.

    Serve on intra and inter committees as directed.

    Help Farm Bureau achieve membership quota and goals.

    Provide Executive Vice President with status reports, including accomplishments, goals and objectives, as requested.

    The duties described above are general in nature and may not cover all aspects of this position.

    Scope of Contacts

    All Divisions of Kentucky Farm Bureau Federation

    County Farm Bureau leaders and office personnel

    Suppliers, vendors and contractors

    Kentucky Farm Bureau Insurance Company

    American Farm Bureau Federation and various State Farm Bureaus

    Groups and organizations with similar interests

    Job Specifications

    Physical demands: Must be able to lift up to 50 pounds, sitting for long periods, normal vision and hearing (with or without correction), speaking.

    Mental demands: Analytic research and reasoning, prolonged concentration, problem solving, ability to perform under pressure, ability to make decisions, interpersonal skills.

    Equipment: Various computer equipment, A/V equipment, LED projection equipment, telephone/facsimile, copy equipment.

    Environment factors: Standard office lighting, temperature and noise, working indoors, working outdoors if needed.

    Qualifications:

    Minimum Education/Training Requirements

    Bachelor's degree in a computer science related field and two years experience in personal computer technical support preferred.

    Combination of formal education, training and experience to acquire knowledge and skills generally equivalent to those possessed by a college graduate with four years computer experience may be considered.

    Basic knowledge in technical equipment.

    Basic knowledge of iOS.

    Advanced knowledge of PC and their software.

    Advanced knowledge of SQL Server.

    Advanced knowledge Microsoft operating systems.

    Minimum Experience/Other Requirements

    Courteous telephone manner.

    Good communication skills, both oral and written.

    Self-starter and the ability to work with minimum supervision in major areas of responsibility.

    Ability to interact effectively with a team concept.

    Willingness to perform work assignments after hours in order to meet job demands.

    Ability to effectively manage multiple priorities and multi-task to meet deadlines.

    Demonstrate excellent organizational and leadership skills.

    Demonstrates organizational skills in managing projects.

    Ability to reason and solve problems.

    Willingness to travel as necessary.

    Other Experience/Non-Essential

    Knowledge of Crystal Reports, IIS and Cold Fusion.

    Knowledge of MS Office.

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