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    IT Support Specialist - Louisville, United States - Fabricated Metals

    Fabricated Metals
    Fabricated Metals Louisville, United States

    4 weeks ago

    Default job background
    Description
    IT Support Specialist-First Shift, M-F, Onsite
    Who Are We?
    We build products and relationships that last a lifetime No really, that's what we do.

    We are a successful family business with a long-term record of steady growth, and we are determined to accelerate our trajectory.

    Our diverse team members who speak 22 languages are passionate about their company and their co-workers. We reward for performance.

    Fancy – as manufacturers we believe practical, clean facilities are required to make quality products and retain the best team.

    Transactional - we have long-term relationships with our team members and most valuable customers.
    Satisfied - we celebrate achievement, then set our sights on new goals.

    Whatwe'relooking for:


    For this entry level, in-office position, we want a technically oriented individual with a knack for problem solving and a customer service mindset.

    Communication and being a team player are key. Preferably you have an Associate's Degree in IT or related field, and at least two years of experience.

    Experience, however, can substitute education and in the world of IT being self-motivated to learn and continue growing in the field goes a long way.

    We need someone comfortable working in a manufacturing plant, you will occasionally be in the plant, which is not climate controlled, fixing workstations and troubleshooting faulty systems.

    Flexibility and strong critical thinking skills are required to be successful in this role. We have a fast-paced environment and need someone that can keep up
    Daily Tasks
    Much of your day will consist of break/fix issues as they arise
    Assist with upgrades on software, hardware, security, and patches

    Support our office staff to keep the company running smoothly: Email, VPN, Security/Access, Office Equipment (Computers, Printers, Scanners, etc.), Troubleshooting, Updating software, etc.

    Manage phone system setup and maintenance: IVR, and desktop devices
    Work with the IT Director to maintain security & surveillance systems
    Act as secondary support for wireless access points & network/performance issues
    Manage Company IT Inventory, assisting with tracking, orders and supplies-anticipate upcoming needs and have equipment ready when needed
    Networking
    Secondary Support for Servers and VM maintenance
    Provides support to ERP System Admin and IT Director for daily tasks as needed
    Special Infrastructure Projects
    Knowledge
    Familiarity with SharePoint, & Microsoft Dynamics is a plus
    Comfortable with Windows and Apple devices
    General knowledge of MFA processes
    Basic understanding of security and monitoring systems-NVR, RMM, etc.
    What we offer
    Health, dental, vision, life – all the basics
    Short-Term & Long-Term Disability Insurance paid by the company
    Teledoctor—so you can facetime a doctor and avoid the lines and sick people.
    401k retirement
    Paid Time Off
    Equal Opportunity Employer, including disabled and veterans.
    #J-18808-Ljbffr
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