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    Customer Support Specialist - Louisville, United States - Insight Global

    Insight Global background
    Description


    An employer is looking for a Customer Support Specialist to become a part of an international life sciences organization, located in their Louisville KY location.

    The Support Specialist will be responsible for improving customer retention through value-added services, incentives, and proactive communication.

    The Specialist will share the organization's product portfolio and pricing options with customers to maximize cross-selling opportunities and customer benefits.

    They will also learn the steps for basic troubleshooting measures for the more frequently used product applications, so it is imperative they are communicative and detail oriented.

    Position is full-time/onsite Monday-Friday, 9 a. m.-6 p. m., with opportunities for overtime.

    1-2 years of customer service experience

    Computer proficiency Microsoft Office Suite, Excel, Outlook

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