Jobs
>
Louisville

    Client Support Specialist - Louisville, United States - ADP

    ADP
    ADP Louisville, United States

    2 weeks ago

    Default job background
    Description
    At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.


    We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.


    POSITION SUMMARY:


    Client Service Specialist is responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for retirement plan services.

    The Client Service Specialist is responsible for communicating with clients regarding service delivery, providing assistance on day-to-day retirement plan administration, troubleshooting plan issues, and discussing the impact of select legislative requirements.

    The Client Service Specialist ensures the delivery of optimal service, client satisfaction and client retention.


    RESPONSIBILITIES:

    • Act as the primary contact for retirement plans regarding day to day record keeping matters and provides prompt customer service. Proactively communicates regularly with client to evaluate and ensure delivery of optimal service, client satisfaction and client retention. Working knowledge of 401k, call center, relationship management or similar experience
    • Shows knowledge of Testing, how systems relate, resolves general POC questions, understands work flow, above average call handling, payroll feeds, progressing technically, escalates issues appropriately, sends issues to resolution appropriately. Applies strategies where appropriate to clients for plan enhancements, additional business and overall retention and discusses these benefits with the client. Maintain a basic understanding of the types of investments in each retirement plan and be a conduit for client questions.
    • Proactively discuss products and services, and plan design with plan sponsors. Assist clients with requests for plan changes and ensure the necessary project plans are followed through to completion.
    • Schedules Education Program for participant education workshops with the plan sponsor. Request employee education workshops and literature. Schedules CGT training for PAs.
    • Communicate compliance testing results and recommend options to improve results (if necessary). Monitor plan documents for adherence to applicable rules and regulations.
    • Assist clients in complying with year end requirements such as minimum distribution requirements, forfeiture reallocation, 5500 preparation and Audit Package preparation and reconciliation.
    • Proactively initiates conversations with clients related to compliance testing, training and plan design. Actively looks at client criteria for plan reviews, and proactively contacts client to discuss option to increase retention and client loyalty. Meets with internal business partners to coordinate proactive contacts with new clients to initiate seamless transition into service organization. Organizes follow up as necessary on key proactive initiatives to ensure that client expectations are met and deliverables to the client are achieved. Provides feedback to management on results of proactive key initiatives and offers suggestions for further development.

    QUALIFICATIONS REQUIRED:

    • At least 1 year in a customer service environment.
    • Bachelor's Degree, preferably Dec 2023/May 2024 grad.
    • A strong focus on client satisfaction in a relevant industry
    Preference will be given to candidates who have the following:


    • Bachelor's Degree, preferably Dec 2023/May 2024 grad.
    • Experience in a client service environment, ADP payroll and 401(k) experience is preferred.
    • Demonstrates strong oral/written communication skills. Demonstrates strong listening skills.
    • Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc) Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify). Proficiency in using payroll and recordkeeping systems
    • Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
    • Proven relationship-building skills. Strong time-mgmt, organization and problem solving skills.
    • Demonstrates strong presentation skills. Ability to coordinate and take the lead on conference calls.
    • Ability to gauge client satisfaction through scheduled survey's, client visits and day-to-day interaction.
    Diversity, Equity, Inclusion & Equal Employment Opportunity at


    ADP:
    ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity.

    ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability.

    We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

    Ethics at


    ADP:

    ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws.

    We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.

    Click to learn more about ADP's culture and our full set of values.
  • Armstrong Receivable Management

    IT Support Specialist

    6 days ago

    Armstrong Receivable Management Louisville, United States

    Job Description · Job DescriptionARMStrong Receivable Management is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ...

  • Kentucky Personnel Cabinet

    Judicial Support Specialist

    1 day ago

    Kentucky Personnel Cabinet Louisville, United States

    Advertisement Closes 6/15/2024 (8:00 PM EDT Judicial Support Specialist -Administrative Office of the Courts (AOC)-Non-Tenured (NT) Pay Grade07 Salary $31, - $41, Annually Employment Type Judicial Branch | Administrative Office of the Courts | HR/WK Hiring Agency Judicial | Court ...

  • Wellspring Inc

    Peer Support Specialist

    4 weeks ago

    Wellspring Inc Louisville, United States Part time

    · Peer Support Specialist - Adult Mental Health - Part Time · Participating with the other members of the treatment team, the Wellspring Peer Support Specialist's responsibilities include, but are not limited to: providing for the safety, support and well-being of clients, remai ...

  • Toshiba

    Order Support Specialist

    3 weeks ago

    Toshiba Louisville, United States

    Order Support Specialist · The range for the position is $18.67/per hour to $25.00 /per hour, depending on experience. · Schedule includes office (4-days) and home based (1 day). · Toshiba America Business Solutions, a leader in digital technology, is seeking an Order Support Sp ...

  • Seven Counties Services, Inc.

    Peer Support Specialist

    2 weeks ago

    Seven Counties Services, Inc. Louisville, United States Full time

    Job Description: · ESSENTIAL JOB FUNCTIONS · 1. Serves as an active member of the client's treatment team, including participation in team meetings and treatment planning meetings. · 2. Assists clients in development of recovery plan, including psychiatric advance directives and ...

  • Car Keys Express

    Equipment Support Specialist

    3 weeks ago

    Car Keys Express Louisville, United States

    Equipment Support Specialist Are you a hands-on type of person? Are you a do-it-yourselfer who likes to figure things out? Do you have strong people skills? This job is for you. No experience with our specific equipment is required, we will train the right person. · The purpose ...

  • Seven Counties Services, Inc.

    Direct Support Specialist

    2 weeks ago

    Seven Counties Services, Inc. Louisville, United States Full time

    Job Description: · ESSENTIAL JOB FUNCTIONS · 1. Teaches, models, and coaches activities of daily living (ADL) (e. g., personal hygiene, housekeeping, meal preparation, money management, educational and vocational goal-setting, nutrition needs); monitors performance of ADL skills ...

  • Randstad North America, Inc.

    Client Support Specialist

    2 weeks ago

    Randstad North America, Inc. Louisville, United States

    We are looking for a Client Support Specialist for a contract position as a Client Support Specialist. The candidate for this pivotal role will provide exceptional customer service, efficient office administration, and robust sales support. As an int Support Specialist, Client Su ...

  • Maryhurst

    Therapeutic Behavioral Support Specialist

    2 weeks ago

    Maryhurst Louisville, United States

    At Maryhurst, our residential programs, community-based homes, and our outpatient clinical programs all work to serve children in the greatest need. Our residential programs break the cycle of abuse using treatments that restore hope and successfully transition children to more p ...

  • Isaiah House

    Peer Support Specialist

    1 week ago

    Isaiah House Louisville, United States

    Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support Specialist at our center in Harrodsburg, KY. · Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment fac ...

  • Goodwill Kentucky

    Peer Support Specialist

    1 week ago

    Goodwill Kentucky Louisville, United States

    Goodwill Industries of Kentucky is looking for an energetic, self-motivated, detail-oriented Peer Support Specialist to join our team The Peer Support Specialist will work closely with individuals seeking assistance from Goodwill to overcome barriers to employment and meet their ...

  • Isaiah House

    Peer Support Specialist

    1 week ago

    Isaiah House Louisville, United States

    Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY. · Employees receive benefits that include: · • Medical, dental, and vision insurance · • Basic life insurance at ...

  • Kentucky Association of Electric Cooperatives Inc

    Application Support Specialist

    2 weeks ago

    Kentucky Association of Electric Cooperatives Inc Louisville, United States

    Job Description · Job DescriptionKentucky Electric Cooperatives (KEC) is the statewide association that supports the 26 electric cooperatives in Kentucky. In addition to providing a host of legislative, communications, and training services to Kentucky's electric cooperatives, KE ...

  • hopebridge

    Autism Support Specialist

    6 days ago

    hopebridge Louisville, United States

    Job Description · Job DescriptionWhy You'll Love this Autism Support Specialist Job Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Autism Support S ...

  • Randstad US

    client support specialist

    2 weeks ago

    Randstad US louisville, United States

    client support specialist. · + louisville , kentucky · + posted 1 day ago · **job details** · summary · + $19 - $23 per hour · + temporary · + high school · + category office and administrative support occupations · + referenceAB_4537334 · job details · We are looking for a Clien ...

  • hopebridge

    Autism Support Specialist

    2 weeks ago

    hopebridge Louisville, United States

    Job Description · Job DescriptionWhy You'll Love this Autism Support Specialist Technician Job Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Autis ...

  • SkyBridge Resources

    Desktop Support Specialist

    3 weeks ago

    SkyBridge Resources Louisville, United States

    SkyBridge is actively seeking a part-time (3 days per week, you are able to set your schedule) Desktop Support Specialist. You will be responsible for providing technical assistance and support related to computer systems, hardware, and software. You will troubleshoot, diagnose, ...

  • Stansteel - Hotmix Parts & Service

    Sales Support Specialist

    3 weeks ago

    Stansteel - Hotmix Parts & Service Louisville, United States

    Job Description · Job DescriptionThe Opportunity · A group of companies in the Louisville, KY, area is seeking an individual that is interested in a Sales Support Specialist Position. This is the right-hand person to their assigned Sales Representative that sells asphalt equipmen ...

  • Isaiah House

    Aftercare Support Specialist

    1 week ago

    Isaiah House Louisville, United States

    Job Description · Job DescriptionDescription:Isaiah House is looking for a dedicated and driven person to take on the role of Aftercare Support Specialist at our center in Harrodsburg, Ky. · Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the m ...

  • hopebridge

    Autism Support Specialist

    4 weeks ago

    hopebridge Louisville, United States

    Job Description · Job DescriptionWhy You'll Love this Autism Support Specialist Job Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community? Embark on a rewarding career as a Autism Support S ...