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Center Specialist - Washington, United States - Omega Key Consulting
Description
Job DescriptionJob Description
The
Center Specialist
helps the Center Manager and/or Franchise Owner run the day-to-day operations of this retail location.
He or she may be required to open and close the center, help manage productivity, and ensure the center's team delivers world-class customer service to all customers while monitoring cost control and expenses, and proactively contributing to daily revenue reports to be provided to the franchise owner.
The Center Specialist is genuinely friendly, extremely organized, and detail-oriented.
He/she is also proactively involved with training, optimizing sales, profit/loss management, continuous center improvements, service delivery levels, overall personnel management, and business development.
supervisory/managerial/leadership
skills, excellent
computer/internet/software
knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to listen, follow, lead, and help the center attain defined targets.
He or she must have a dynamic, cheerful "can do" personality and must be able to help motivate a team to optimize performance by modeling the right behaviors.
shipping/logistics,
print production and proficiently operating commercial MFM's (Multi-Function Machines) equipment is required.
All potential candidates MUST complete the online job application process through Omega Key Consulting's JOBS PORTAL for all represented career opportunities currently available within our The UPS Store location hiring network
RESPONSIBILITIES
Proactively works with our internal staff and expertly helps our customers by providing our product/solutions
Helps with ongoing store management, which includes training, scheduling, and coaching associates
Schedules ongoing work assignments and helps facilitate monthly performance reviews
Monitors evaluates, and helps maximize the customer experience
Helps develop and implement store marketing program initiatives
Helps minimize while managing customer claims
Manages ongoing inventory
Reviews daily employee time reporting and confirms hours prior to payroll processing
Helps oversee center maintenance, including cleanliness, safety, and organization
Performs other duties as assigned
QUALIFICATIONS
Reliable
Energetic
Fast learner
Problem solver
Friendly demeanor
Proactive with follow-up
Excellent communication skills
Career-oriented and goal-driven
Detail-oriented and extremely organized
Possesses exceptional customer service skills
Responsible and requires minimal supervision
Minimum of a high school diploma or GED required
Advanced education degree, coursework, or tech school preferred, but not required
Two years minimum working in a retail, shipping, and/or business center environment
One year of supervisory experience in logistics, retail, or other relevant industry
Strong computer skills, including Microsoft Office and Adobe Suites
Outstanding phone and email communication skills
Able to pass a background check to become a notary public is required
Shipping and printing industry experience is strongly preferred, but not required
THE UPS STORE, INC.
together comprise approximately 5,100 independently owned locations in the U.S., Puerto Rico, and Canada, providing convenient and value-added business services to the small-office/home-office market, corporate "road warriors," and consumers.
Our centers offer a variety of shipping, freight, postal, digital online printing, document, and business services through convenient locations and world-class service.
The strength ofTHE UPS STORE, INC.
comes, in part, from the talented and dedicated associates that lead and operate each retail location.
We endeavor to be the best in every aspect of business by promoting a culture of trust, teamwork, accountability, high expectations, and open communication.
CENTER SPECIALIST POSITION COMPENSATION
$20 - $22 /hour based on level of professional skills, including shipping, print production, and supervisory experience + earned hourly rate increase (raise) eligibility after 90 days
LOCATION EMPLOYEE BENEFITS
Direct Deposit
Uniforms Provided
Excellent Advancement Opportunities
Formal Ongoing On-The-Job Paid Training
Hourly rate raise and performance bonus eligibility upon successful completion of 90-day performance review including becoming a skilled onsite notary
Medical, dental vision, health insurance savings plan options eligibility for full-time employees
The UPS Store Operations Are Closed on Major Holidays (i.e. Thanksgiving, Christmas, New Year's Day, Easter)
VISIT OUR CAREER PAGE THROUGH OMEGA KEY CONSULTING TO REVIEW OUR OPERATIONAL CORE VALUES
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