- manage and document customer support issues, remediation and customer satisfaction using a structured system for task resolution
- independently analyze and resolves operational issues for the technical support center and shall assist the Federal Functional Lead in prioritizing tasks for the Service Center Technicians that are working on task resolution.
- Provide reports for technical support activity, property accountability, lead meetings and event schedules.:
- A minimum of five years computer support experience required.
- Technician is familiar with standalone and network computers, local area networks and wide area networks.
- Specialized Experience: At least five (5) years of specialized experience including Service Center support in a multi-server environment, comprehensive knowledge of PC operating systems (e.g., Windows), networking and mail standards.
- Technician needs to demonstrate the ability to effectively communicate orally and in writing and to have a positive customer service attitude.
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Help Desk Support Services Specialist - Washington, United States - Seneca Holdings LLC
Description
Seneca Technologies is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is the federal government contracting business wholly owned by the Seneca Nation of Indians. SNG meets mission-critical needs of federal civilian, defense, and intelligence community customers across a variety of domains. The SNG portfolio receives shared services support from its parent company Seneca Holdings and is comprised of multiple companies that participate in the Small Business Administration 8(a) program. To learn more visit and follow us on LinkedIn.The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.
Seneca Technologies is seeking a Help Desk Support Services Specialist in Washington, DC area. The objective of this work is to support a pending contract providing highly skilled information technology (IT) support services under a wide variety of technical disciplines for the United States of America, National Park Service (NPS). Tasks include User Support Help Desk, NPS Data Center Management Support, Telecommunications Support, Cybersecurity and Privacy Compliance and Project Management.
The Help Desk Support Specialist handles the most complex IT technical support requests for the DOI/IA user base and leads the other Service Center Technicians in direction of providing the utmost support.
Experience:
The Seneca Holdings family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
