- Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
- Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
- Assist with the management of the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site. Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner.
- Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
- Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
- Maintain hard-copy and electronic logs of all visitors.
- Assign badges to visitors and ensure badge accountability
- Issue parking passes as appropriate
- Bachelor's degree; High School diploma (or equivalent) plus four years of relevant work experience may be substituted for Bachelor's degree
- Active DHS Suitability and/or Secret level security clearance preferred. (Must successfully pass a background investigation and obtain a security clearance to start, therefore, US Citizenship is required.)
- HUBZone residents preferred. Check your address
- Experience in security or access control and administration of security information and programs, desired
- Ability to read and interpret guidelines and Standard Operating Procedures
- Excellent customer service and communication skills
- Experience in data entry with excellent attention to detail
- Computer and Office Skills: MS Office (Word, Excel, PowerPoint,), Outlook, Web-based mail, and web browsers
- Ability to obtain terminal operator certification from client training course
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Description
Competitive Innovations, LLC (CI) is seeking a Customer Service Specialist to support the Department of Homeland Security (DHS) working onsite in Washington, DC. This position is responsible for receiving and processing visitors in accordance with security guidelines.Thisis a full-time, 8-hour, Monday-Friday shift position, schedule to be determined between 6:00 a.m. - 6:00 p.m. (6am - 2pm or 10am - 6pm shifts). The position pays $18-$20 per hour.Responsibilities:
