- Mortgage Loan Operations
- CUSTO004449
- Answer general customer inquiries related to all loan activity and notices. This includes loan terms, tax, insurance, private mortgage insurance, escrow analysis, payment processing, billing, credit reporting, and year end.
- Thoroughly research and resolving issues related to loan accounts as indicated by customer requests and/or from system reports.
- Set-up and monitor Adjustable Rate Mortgages and other alternative mortgage products.
- Perform annual escrow analysis review.
- Modify or correct credit reporting as situations require and research supports. Apply payments or other refunds received. Review reports and notices for accuracy prior to annual mailings.
- Coordinate resolution to complex customer issues utilizing the expertise of other staff within the Loan Servicing or other departments using available systems and tools.
- Update imaged loan files as necessary to document changes. Review accuracy of, and post to the core system, journal entries created by others.
- Comply with policies, procedures, security requirements, investor requirements, and government regulations.
- H.S. Diploma required
- Associate's Degree is preferred
- 3 or more years in of related experience. Mortgage banking or customer service experience preferred.
- Possess broad knowledge of loan servicing functions as well as loan document terms and conditions.
- Ability to multi-task, prioritize, and meet deadlines.
- Ability to work independently and as part of a team. Ability to understand and apply changes to regulations and requirements to daily work.
- Ability to communicate in a positive and professional manner through telephone, e-mail, or written correspondence with customers and co-workers.
- Proficient with Microsoft Office products including Outlook, Word, and Excel.
- Knowledge of investor, state, and federal requirements related to mortgage servicing including loan purchases and sales, customer complaints, credit bureau reporting, flood insurance, escrow, and escrow analysis.
- 0%
- Comprehensive employee benefits package, including medical, dental, vision, health and dependent daycare funds, life and disability protection
- Paid vacation time, sick time and 10 company paid holidays
- 401k (with up to 4% match)
-
Service Specialist
2 days ago
EPIQ Systems Washington, United Stateslocations USA-Washington-DC-1330 Connecticut Avenue NWtime type Full timeposted on Posted 7 Days Agojob requisition id R0028280It's fun to work at a company where people truly believe in what theyare doingJob Description:A Service Specialist is part of a team that provides variou ...
-
Service Specialist
2 days ago
Samufoundation Washington, United StatesABOUT SAMU FIRST RESPONSESAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years of ...
-
Resident Service Specialist
3 weeks ago
Udr, Inc. Washington, DC, United StatesCustomer Service Administration Guide walk-in traffic and minimize the wait time. Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director. Ensure that all voicemails, texts, emails and other resident and commu Resident, Specialist, Custome ...
-
Guest Services Specialist
4 weeks ago
Marriott Hotels & Resorts Washington, United StatesOrganize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Pr Guest Service, Specialist, Gu ...
-
Support Services Specialist
2 weeks ago
Medstar Washington, United StatesThe Support Service Specialist may work in any of the following departments: Central Patient Transport, Clinical Equipment Support, Environmental Services, Food and Nutrition Services, Supply Chain, and/or Linen Distribution. · The Support Services Specialist performs a variety ...
-
IT Service Desk Specialist
1 day ago
Gunnison Consulting Group Inc Washington, United StatesWe are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client. · Duties and responsibilities include: · The IT Service Desk Specialist - Communication Services is a pivotal team member responsible for comprehensive support in IT servi ...
-
Client Service Specialist
1 day ago
Umpqua Bank Washington, United StatesUmpqua Bank is headquartered in the Pacific Northwest with 5,000+ employees and offers banking services to customers throughout the nation. It's an especially exciting time to join our team as, following the recent merger with Columbia Bank, we have grown to become a leading west ...
-
Guest Service Specialist
3 weeks ago
Churchill Living Washington, United StatesChurchill Living is a rapidly growing furnished apartment rental company, get in on the ground floor today This position provides a luxury work environment, flexibility to problem solve based on your strengths and a robust benefits package. · About the Job · The role of Guest Ser ...
-
Academic Service Specialist
2 days ago
Johns Hopkins University Washington, United StatesReporting to the Senior Director of Recruitment & Special Programs, this position will assist with all Public Service Fellows & Scholars (PSFS) on-campus and virtual recruitment and yield events, respond to admissions inquiries, and work with the Office of Admissions & Financial ...
-
Office Services Specialist
3 days ago
Ricoh Americas Corporation Washington, United StatesCorporate HR Specialist · Legal Senior Onsite Service Specialist · POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, prod ...
-
Access Services Specialist
1 week ago
Georgetown Univerisity Washington, United StatesLocated in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals i ...
-
Access Services Specialist
1 week ago
Georgetown University Washington, United StatesLocated in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals i ...
-
Access Services Specialist
1 week ago
Georgetown University Washington, United StatesLocated in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals i ...
-
Intake and Service Specialist
1 week ago
Samufoundation Washington, United StatesABOUT SAMU FIRST RESPONSE · SAMU First Response is a global medical and social nonprofit organization that provides immediate humanitarian relief to vulnerable populations using a comprehensive and culturally competent approach. Grupo SAMU, our European branch, has over 40 years ...
-
Guest Services Specialist
3 weeks ago
Marriott International Inc Washington, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Typ ...
-
Retail Service Specialist
1 week ago
ManTech International Corporation Washington, United StatesSecure our Nation, Ignite your Future · Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offe ...
-
Client Services Specialist
8 hours ago
Palmer Staffing Services Washington, United StatesA leading international law firm that provides innovative legal solutions to many of the world's top financial institutions is seeking a Legal Secretary to support their Litigation department. As one of the world's leading law firms, they seek dynamic individuals who share their ...
-
Support Service Specialist
2 days ago
All Native Group Washington, United StatesSummary · Summary · The incumbent is assigned to the General Services Division. The incumbent provides a wide range of Support Service which shall include travel assistance and customer support for the bureau travel program. · Essential Functions · Serve as Bureau of Consular ...
-
Support Services Specialist
2 weeks ago
Department of State - Agency Wide Washington, United StatesSummary This announcement is for TEMPORARY, INTERMITTENT positions NTE 1 year/1040 hours located in the Office of the Executive Director of a Regional Bureau. The officer provides emergency temporary duty coverage at overseas posts. Incumbents must have a substantial knowledge of ...
-
Guest Services Specialist
3 weeks ago
Marriott Washington, United StatesJob Number · Job Category Rooms & Guest Services Operations · Location The Mayflower Hotel Autograph Collection, 1127 Connecticut Avenue NW, Washington, District of Columbia, United States · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management ...
Customer Service Specialist - Washington, United States - Banner Corp
Description
Customer Service Specialist
Job Category*:
Requisition Number*:
Job Details
Description
Customer Service Specialist
Opportunity Overview
As a
Customer Service Specialist at Banner Bank you will provide positive, professional, and compliant communication and perform processes related to mortgage loan customers.
As a
Customer Service Specialist with Banner Bank you will have the opportunity to:
QUALIFICATIONS
Education & Certifications
Experience
Knowledge, Skills and Abilities
Travel
Compensation & Benefits
About Banner Bank
More than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals.
Our focus on offering outstanding value is why Money Magazine named Banner the Best Bank in the Pacific Region of the U.S.
in 2019.Moreover, our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past four years.
With more than $12 billion in assets and over 200 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously.
In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.
Banner Bank is an Equal Opportunity Employer committed to diversity in the workplace.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.
NOTICE TO RECRUITMENT AGENCIES:
*Banner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Banner Bank employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Required
High School or better.
Preferred
Associates or better.
Experience
Preferred
3 or more years of related experience. Mortgage banking or customer service experience preferred.
Licenses & Certifications
#J-18808-Ljbffr
