IT Service Desk Specialist - Washington, United States - Gunnison Consulting Group Inc

Gunnison Consulting Group Inc Washington, United States

2 weeks ago

Description

We are seeking a motivated and customer-oriented IT Service Desk Specialist to support our US Courts client.

Duties and responsibilities include:

The IT Service Desk Specialist - Communication Services is a pivotal team member responsible for comprehensive support in IT service onboarding projects, strategic requirements, and service improvements, with a specialized focus on Microsoft Active Directory Domain Services (AD DS) and proficiency in Cisco VoIP environments, including Cisco Unified Contact Center Express (UCCX).

Operating within the framework of industry best practices and the AO's IT Project Management Framework, the Specialist actively contributes to integration, scope, time, cost, communications, risk, and stakeholder management activities.

This includes executing project charters, managing schedules, estimating costs, implementing communication plans, and addressing risks, emphasizing AD DS integration and Cisco VoIP environments.

The role involves collaborating with diverse stakeholders, ensuring project adherence to constraints, and supporting the timely closure of projects while aligning with Microsoft and Cisco technologies.

The IT Service Desk Specialist - Communication Services plays a crucial role in contributing to the overall success of the EOC Onboarding Services Team (EOST) by efficiently managing tasks through project lifecycle phases and achieving organizational goals, with expertise in communication services related to Microsoft Active Directory and proficiency in supporting Cisco VoIP environments.

Required Qualifications :
Current Cisco VoIP certification or 3+ years' experience supporting Cisco VoIP environment, including Cisco Unified Contact Center Express (UCCX)
Bachelor's degree required
Prefer experience working at US Courts
ITILv4 certification desired
ServiceNow experience and/or certification(s) desired
Cisco certification(s) desired
Experience working with US Courts preferred

Clearance Requirement :
Ability to obtain and maintain a Public Trust.
*This position is contingent on contract award to Gunnison Consulting.

Why Join Gunnison?
Gunnison takes on ambitious projects. We target fun, challenging work that requires creative thinking and innovation.
Quality is our top priority.
Gunnison employee benefits meet or exceed what other companies in the Washington, D.C. metropolitan area offer.
There is a great sense of camaraderie at Gunnison. This is an atmosphere we will maintain as we continue to grow.
We are growing rapidly and the opportunity for individual professional growth with Gunnison is outstanding.
We hire for careers at Gunnison, not to fill a position.
Employee Benefits
Gunnison employee benefits meet or beat other companies in the Washington, D

C metropolitan area, including:
Bonuses AND profit-sharing
401k Matching
Certifications and training allowance $2,500/year
3 weeks of personal leave your first year (160 hours can roll over every year)
5 days of Flex-Time-Off per year
Equal Opportunity/Affirmative Action Employer. Must be eligible for employment in the United States. We are unable to sponsor candidates at this time
In 1994 Gunnison Consulting Group began serving the greater Washington, D.C. metro area, focused on tackling our customers' most ambitious technology projects.

By creating a culture dedicated to enabling our customers and employees to achieve more than they ever thought they could

, the company has thrived for 25 years.

#J-18808-Ljbffr

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