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Customer Service Specialist - Washington, United States - United States Conference of Catholic Bishops
Description
Job DescriptionJob Description
In response to micro-loans received electively by refugees, and in a spirit of support and accompaniment, assist assigned refugees in fulfilling loan repayment obligations through: 1) loan servicing activities designed to facilitate successful loan repayment and refugee credit development and 2) refugee education of debt obligations and personal credit development.
Continuing Responsibilities:
(List from highest to lowest priority.)
Service assigned loan portfolio to minimize refugee loan default, via:
a.
Outreach to refugees (affiliate resettlement staff when refugee cannot be contacted) who are designated as at risk of default, and:
i.
Inform – refugee of loan status in writing (text or email).
ii.
Educate – refugee of the financial ramifications of default and present options going forward (in writing or voice communication)
iii.
Restructure – refugee's loan terms as appropriate.
b.
Maintain refugee contact information for loans in portfolio.
c.
Respond to inquiries from refugees and the USCCB's resettlement network.
Level:
Associates Degree or Professional Equivalent and High School degree.
Major
Field/Specialty:
Customer
Service, Loan Servicing
Number of
Years Required:0-2 years
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