Delivery Manager, Target - San Jose, United States - Adobe

Description

Delivery Manager, Adobe Target page is loaded **Delivery Manager, Adobe Target**

**Delivery Manager, Adobe Target**

locationsSan JoseDenverBostonSan FranciscoSeattle time typeFull time posted onPosted Yesterday job requisition idR118690 **Our Company**

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to craft alluring and powerful images, videos, and apps, and transform how companies interact with customers across every screen every single day.

We're on a mission to hire the very best and are committed to building exceptional employee experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours

**The Opportunity**

As a Consulting Delivery Manager on the Customer Journey Management Consulting team within the Adobe Customer Solutions organization, you will be responsible for managing a team of delivery consultants and for ensuring quality professional services delivery in consulting engagements. You will drive continuous professional services process improvement and efficiency while establishing high standards for delivery quality. You will recruit and develop consultants and drive utilization goals to ensure target achievement. You will support client success through direct and indirect client engagement. You will also help develop a culture of innovation and serve as a strong champion for change.

**What Youll Do**

Lead, recruit, and mentor, a team of Adobe Consultants and thus ensure customer success through quality in consulting delivery.

Drive continuous improvement of consulting delivery processes, standards, and practices, driving customer excellence.

Run client issues by guiding and coaching the team to ensure proper communication, vitality, prioritization, and ownership throughout the experience.

Meet and exceed targets around: customer satisfaction, billable utilization, consulting revenue, and margin as well as driving operational excellence.

Proactively champion collaboration with Customer Success, Sales, Engineering, Product Management, Technical Operations, and other internal Adobe teams.

Organize and conduct enablement sessions to strengthen team with respect to both technical- and soft-skill proficiencies.

Lead and inspire a team with positivity and optimism, creating a culture of high expectations, innovation, and achievement.

Work with your global counterparts to build a strong practice and collaboratively work on shared goals and initiatives.

**What You Need to Succeed**

Executive leadership skills including the ability to develop, influence, and empower a diverse team to enhance results.

Ability to communicate, coordinate, and drive optimal revenue, team productivity, and margin performance.

Experience leading and running a large team of office and remote-based consulting team members, within a software vendor is preferred.

Minimum of 3-4 years experience leading Consulting teams.

Ability to interact and communicate for impact and change within all levels of an organization both internally and externally, including business and technical stakeholders

Confident ability to lead, collaborate, triage, and make decisions in a fast-paced, changing environment.

Shown strength in EQ (emotional intelligence) as well as analytical and problem-solving skills.

Expert-level experience in negotiation and conflict resolution.

In-depth knowledge of digital marketing and customer experience management are required.

Exceptional written and verbal communication skills, with meticulous attention to detail.

Preference given for experience with digital marketing tools and systems related to analytics, data analysis, testing & optimization, personalization, and activation

Bachelors Degree in information systems, computer science, or a related field of the technical industry.

Ability to travel up to 35%

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If youre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Pursuant to the Colorado Fair Pay Act, below is a summary of compensation elements for this role at the company if based in Colorado.

Colorado Starting Salary: $139,700 - $181,400At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

At Adobe, you will be immersed in an exceptional work environment that is . You will also be surrounded by colleagues who are committed to helping each other grow through our unique approach where ongoing feedback flows freely. If youre looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the and explore the meaningful we offer.

**There's more than meets the eye when it comes to Adobe.**

Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, please contact .