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    Technical specialist - Trenton, United States - HCL Technologies

    HCL Technologies
    HCL Technologies Trenton, United States

    Found in: Lensa US 4 C2 - 5 days ago

    Default job background
    Description
    Installation, configuration, maintenance, and troubleshooting of Network devices like Switches, Routers, Modems, Wireless Devices, SDWAN and peripheral devices Conduct research on network hardware, services, protocols, and standards in support of network procurement and development efforts Fully support, configure, maintain and upgrade corporate customer s networks and in house servers Install and integrate new server hardware and applications Keep an eye out for needed updates Support and administer third-party applications Ensure network security and connectivity Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses Set up user accounts, permissions and passwords Troubleshoot server and server application issues Provide technical support and guidance for users Define network policies and procedures Specify system requirements and design solutions

    To provide support for on call escalations and doing root cause analysis of given issue
    To independently resolve tickets within agreed SLA of ticket volume and time
    To adhere to quality standards, regulatory requirements and company policies
    Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
    To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

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