Technical Support Specialist - Trenton, United States - OpenVault LLC

Description

OpenVault LLC is expanding their Operations and Customer Support department. The ideal candidate has strong analytical, technical and problem solving skills with a passion for providing exceptional technical support. This position offers the opportunity to provide support for existing products in addition to collaborating on new development.

The office is based in the New Jersey area but the position can be remote and reports to the Director of Operations and Support.

Responsibilities include but not limited to:

Monitor daily operational processes and take corrective action as necessary

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Perform technical troubleshooting to diagnose, isolate and correct system related issues

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Further develop and enhance existing operational monitoring processes
Troubleshoot and resolve issues
Participate in new development and testing
Manage tickets using Zoho

Qualifications and Skills:
Proficient with MySQL DB and Query Language
Linux/Unix working knowledge with Bash command line and scripting
Intermediate proficiency with Microsoft Office Suite
Demonstrated aptitude for critical problem solving and analytical thinking
Self-disciplined with the ability to learn and manage work with minimal supervision or direction

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Comfortable working in a fast-paced environment; able to handle shifting priorities

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Excellent interpersonal, verbal and written communication
Highly organized with close attention to detail
Minimum of two (2) years' experience providing exceptional technical support

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12+ months experience in the Cable Industry preferred
Experience using ticketing systems (Zoho a plus) preferred
Knowledge with OpenVault products and tools a plus
Understanding of cloud services such as AWS a plus
Industry Knowledge of DOCSIS, IPDR and CMTS technology a plus

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