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    Network Administrator/IT Technician 3 - Napa, United States - North Bay Regional Center

    North Bay Regional Center
    North Bay Regional Center Napa, United States

    2 weeks ago

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    Description
    Company Overview


    At North Bay Regional Center we believe that all people with developmental disabilities should have the same opportunities as are available to all other citizens.

    As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure that we achieve our goals daily.

    North Bay Regional Center is one of 21 Regional Centers for persons with developmental disabilities in California.

    Started as a grass roots movement, Regional Centers were originally established to assist persons with intellectual disabilities — and their families — in identifying and developing services and programs within their communities that help them lead more independent lives.

    Each a non-profit, community-based organization, Regional Centers were established in 1965 under legislation sponsored by Assemblyman Frank Lanterman.

    The Lanterman Act became effective in 1969 and later expanded the populations served to include persons with intellectual disabilities, cerebral palsy, epilepsy, autism, and other disabling conditions requiring services similar to individuals diagnosed with intellectual disabilities.

    In 1972, NBRC was incorporated to serve Napa, Sonoma and Solano counties.

    Who We Serve


    North Bay Regional Center provides advocacy, services, support and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.


    We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve.

    Diversity, Equity and Inclusion


    North Bay Regional Center (NBRC) staff, vendors, Board of Directors and the community have been working diligently to understand and reduce service disparities that effect the day to day lives of our consumers and their families, with a goal of evolving into a more culturally competent local service system that effectively promotes diversity, equity, inclusion, and belonging.

    We believe it is critical to our success as an agency to learn from each other and grow together.


    Are you passionate about providing support and caring for individuals with developmental disabilities? Are you looking for an organization where we help our clients achieve their goals and dreams? North Bay Regional Center is a nonprofit private corporation that contracts with the Department of Developmental Services to coordinate services and supports for individuals with developmental disabilities.

    At North Bay, we're promoting opportunities by supporting choices for people with developmental disabilities.

    North Bay Regional Center serves over 10,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties.

    Guided by our NBRC Mission and Values to assist people with developmental disabilities to obtain the services and supports needed to live as others do in the community, NBRC has established Strategic Goals to guide our efforts in focused areas:
    employment, independence, community access and family supports.


    NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances.

    We also value the contributions that our diverse staff bring to the agency.

    Definition

    Under the direction of the

    Information Technology Supervisor , the

    Network Administrator/IT Tech 3

    will perform various computer systems support and administration.

    Nature of Work

    Provides coordination, support, and training of end-user and agency systems.

    Planning, implementation, and maintenance of the Regional Center's Local Area Network (LAN) and Wide Area Network (WAN) infrastructure, including hardware, software, telecommunications systems, and IBM mainframe.

    Manages Helpdesk tickets, resolves escalations, and provides 2 nd

    tier support for IT Technicians 1 and 2.

    Provides support for systems Tech Refresh, Onboarding and Offboarding activities for new/exiting employees, and tracking of department inventory and supplies.

    Manage and resolve incoming support requests and maintain a high-level of customer service.

    This position will require regular travel within Sonoma, Napa and Solano Counties and may work outside of normal business hours.

    Duties and Responsibilities

    Provide Helpdesk support and respond to user requests for assistance on all agency computers, including hardware and software.

    Ensure all tickets are triaged and resolved within the agreed-upon service level agreements (SLAs).


    Primary support, maintenance, report generation, query development, and training for NBRC's client database (SANDIS) and operational duties required to maintain NBRC's AS/400 computer.

    Provide 2 nd


    tier support for IT Technicians 1 and 2, and develop and maintain documentation and knowledge-base articles to assist in the resolution of common issues.

    Escalate complex issues to IT Supervisor, as necessary.

    Design, configure, and maintain network infrastructure, including LAN, WAN, VPN, and wireless networks.

    Monitor and optimize network performance, security, and reliability.

    Install and configure network hardware, software, and applications, including routers, switches, firewalls, and servers.

    Manage network user accounts, permissions, and access rights.

    Troubleshoot network issues and provide timely solutions to minimize downtime.

    Ensure compliance with security policies, procedures, and regulations.

    Monitor and evaluate network traffic, usage, and capacity to identify potential areas of improvement.

    Collaborate with IT teams and other departments to ensure efficient and effective use of network resources.

    Maintain documentation of network configurations, equipment, and software.

    Make recommendations for system upgrades and setup of end-users systems and network equipment.

    Maintain security by monitoring all systems for potential vulnerabilities, identifying risks, and taking action for mitigation.

    Troubleshoot technical issues such as email delivery failures or authentication problems.

    Address user requests for assistance with issues pertaining to their accounts, including password resets for all systems.

    Provide support for mobile devices which use Office 365, including Android phones and iPhones.

    Troubleshoot problems with hardware or software which are used in conjunction with agency printer networks.

    Perform daily operations of monitoring, maintaining, and securing agency backups for all systems, including IBM Power 8.

    Provide training to users on effective use Office 365.


    The above list reflects the general duties considered necessary to describe the principle functions of the job identified and shall not be construed as an exhaustive list of all the work requirements which may be inherent in the job.

    Minimum Education and Experience

    Bachelor's degree in computer science, information technology, or a related field with certifications.

    3-5 years of experience in network administration or a related field.

    Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and SNMP.

    Experience with network routers, switches, firewalls, and VPNs.

    Experience with network monitoring and troubleshooting tools.

    Experience with security protocols and best practices, including firewalls, intrusion detection systems, and VPNs.

    Excellent communication and teamwork skills.

    Ability to work independently and manage multiple priorities in a fast-paced environment.

    • OR


    Equivalent to graduation from high school with a minimum of 5 years of network administration experience with additional relevant courses and certifications.

    Special Requirements

    Ability to provide personal automobile transportation, or access to another form of reliable transportation, during and after working hours. Provide minimum automobile liability insurance as required by California Law.

    This position will be primarily based in the office, however, remote work may also be available.

    This position will require regular travel within Sonoma, Napa and Solano Counties and may work outside of normal business hours.

    Benefits

    At NBRC, we offer our employees a comprehensive benefits package, including:

    CalPERS Retirement Plan

    CalPERS Medical Insurance Plans, with generous employer contributions

    Dental Insurance, with zero cost for employee only coverage

    Vision Insurance, with $5/month employee cost share for employee only coverage

    Flexible Spending Accounts for Medical and Dependent Care

    100% Employer Paid Life Insurance

    Generous vacation and sick accrual policies

    Employee Referral Reward Program

    15 Paid Agency Holidays/year

    CalPERS 457 Supplemental Retirement Plan

    Bi-lingual language differential:

    For those speaking , reading and writing other than English – $175 per month

    For those speaking a language other than English – $125 per month

    For those using American Sign language – $175 per month


    Salary Range:
    $66,132– $88,620 with opportunities for 5% increases annually.

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