Service Advisor - San Rafael, United States - Marin Subaru
3 weeks ago
Description
Sunwise Automotive Group is looking for an experienced_ _
_Service Advisor__ _to join our growing and expanding team at Marin Subaru Being part of Sunwise Auto Group is more than just new and used sales, parts, and service.
We are a progressive, fast paced, growing company focused on a premium customer experience.
At Sunwise Auto Group, we offer a work environment that is drastically different than most and is fostered by great leadership, teamwork, and professionalism at all levels.
Join our team if you have a positive attitude, talent, and passion for cars
To make our vision real, we look for Service professionals who think differently and strive to provide 100% customer satisfaction - utilizing the latest technologies to find the perfect solutions for our guests.
As a
_Service Advisor_, you will create a world-class automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
BENEFITS:
- Professional, fun, and friendly work environment with supportive management
- PTO, and paid holidays
- Excellent benefits package including medical, dental, & vision
- Opportunities for career growth and advancement
- Paid Life Insurance
- Flexible Spending Accounts
- 401K and employer match
- Employee discounts on vehicle purchases, parts, and service.
RESPONSIBILITIES:
- Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for longterm clientele
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Oversee administration of warranty claims as well as training and supervising of service department
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Effectively communicate to the customer the timeline of repair and maintenance
- Resolve customer complaints and questions
QUALIFICATIONS:
- Minimum of 23 years' experience
- Highline dealership preferred
- Excellent followthrough skills
- Broad knowledge of new vehicle technologies and mechanical operations
- Fantastic communication skills
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Ability to be analytical, problem solve and multitask
- Team oriented and selfmotivated
- Experience with CDK preferred
- Valid driver's license and clean driving record
- Professional, wellgroomed personal appearance
COMPENSATION:
The Service Advisor Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $16.00.
The position may also pay commission compensation which is based on the value or amount of closed sales achieved from $0.00 (if no sales are made) without any upper limit other than sales performance.
The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.
- Monthly Pay Range: $2,773 $12,000. Lots of income potential, strong & loyal customer base
- We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws._
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