Jobs
>
Arlington

    Lead Problem Management SME - Arlington, United States - Empower AI Inc.

    Empower AI Inc.
    Empower AI Inc. Arlington, United States

    3 weeks ago

    Default job background
    Description

    Overview:

    Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit

    Empower AI is proud to be recognized as a 2022 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the companys commitment to hiring and supporting active-duty and veteran employees.

    Responsibilities:

    Empower AI: As the Lead Problem Management SME, you will be a key member of the Empower AI team providing support to the Defense Information Systems Agency (DISA) Joint Service Provider (JSP) on the Platform Services contract. JSP operates and defends the Department of Defenses (DOD) key cyber terrain and provides information technology (IT) services to Pentagon and National Capital Region (NCR) customers. For Platform Services, Empower AI will provide an integrated, structured approach to operating, managing, and maintaining the JSP-supported infrastructure across all managed platforms, as well as assist in defining requirements for future upgrades and enhancements based on operational and customer trends. We will provide a unified approach to managing server, storage, and application resources (to include virtualized applications) at an enterprise level. In order to drive standardization in the hosting environment, Empower AI will assist customers, both external and internal, by moving applications to the JSP IT environments. This will allow JSP to offer services and infrastructure to customers via a Platform as a Service model, Infrastructure as a Service (IaaS) model, Desktop as a Service (DaaS) model, or at minimum, limit application deployments only to standardized servers.

    Highlights of Responsibilities:

    • Manage the lifecycle of all problems (average 25-30 monthly), ie., unknown cause of one or more incidents, and shall continuously analyze trend data of systems, capabilities, costs, flexibility, performance, and reliability of existing infrastructure and identify operational gaps. The expected outcomes of the gap analyses are recommended solutions that will improve capabilities and performance for IT services and minimize disruptions to end users.
    • Support the primary objectives of problem management, which are to prevent problems and resulting incidents from happening, to eliminate recurring incidents, to assist in identifying weaknesses in processes, to propose applicable resolutions, and to minimize the impact of incidents that cannot be prevented by identifying weaknesses or errors in the infrastructure, workstations, VDI, remote platforms, and any other remote device.
    • Provide for Problem Categorization and Prioritization.
    • Provide Problem Diagnosis and Resolution.
    • Ensure that the details of the problem are recorded for a full historic record.
    • Develop and maintain a Knowledge base of all problem management incidents in a Known Error Record Database.
    Qualifications:

    Minimum Requirements:

    • Bachelor of Science degree in computer engineering, computer information systems, telecommunications, or management information systems, and 2 - 7 recent years of documented experience relevant to this key position.
    • Information Assurance (IA) Certification: DoDI 8570 IAT II certification.
    • Computing Environment (CE) Certification: Recent and relevant technical certification.
    • Top Secret security clearance.
    • Experience in analyzing possible solution designs flaws, identifying problems current and trending and document proposed solutions.
    • Knowledge in determining and identifying high level functional and technical requirements in order to properly understand potential and realized problems in the environment.
    • Experience working with Senior IT administrators and engineers to perform analysis on problems within the environment.
    • Knowledge of current server technology to include cloud computing, Blade Server, enterprise storage, unified communications and virtualization technology.
    • Technical capabilities should include knowledge of Active Directory (group policies, group permissions, deployment of and troubleshooting) and knowledge of CAC/PKI and DNS/DHCP/WINS and how they integrate in the Active Directory infrastructure.
    • Experience in Windows environment on Server 2008, Server 2012, and Windows 7 and/or Windows 10 operating systems environments.
    • Possess IT engineering/Problem Management certification (i.e. ITIL)
    • Demonstrated ability for oral and written communication with the highest levels of management.

    Preferred Qualifications:

    • ITILv4 certification

    Physical Requirements:

    • Sitting for long periods
    • Standing for long periods
    • Ambulate throughout an office
    • Ambulate between several buildings
    • Stoop, kneel, crouch, or crawl as required
    • Travel by land or air transportation 25% or less
    About Empower AI:

    It is the policy of Empower AI to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. In addition, we affirm that all compensation, benefits, company-sponsored training, educational assistance, social, and recreational programs are administered without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, or gender identity. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations. Empower AI is a VEVRAA Federal Contractor.

  • AMA Consulting LLC

    Records Management Sme

    3 weeks ago

    AMA Consulting LLC Washington, United States

    AMA Consulting, LLC, a Maryland-based Limited Liability Company, provides a range of analytical, acquisition, and business management support services to federal agencies. AMA Consulting is an Equal Opportunity/Affirmative Action Employer. Join a dynamic team of forward-thinking ...

  • AP Ventures

    Performance Management Sme

    2 weeks ago

    AP Ventures Washington, United States

    **Title**: Performance Management Subject Matter Expert (SME) · **Location**: Hybrid in Washington, D.C · **Company Background** · Since its founding in 2007, APV's portfolio of clients has grown significantly. As a well-established, woman-owned, Small Business Association-certif ...

  • A P Ventures LLC

    Performance Management Sme

    3 weeks ago

    A P Ventures LLC Washington, United States

    **Title**:Performance Management Subject Matter Expert (SME) · **Location**:Hybrid in Washington, D.C · **Company Background** · Since its founding in 2007, APV's portfolio of clients has grown significantly. As a well-established, woman-owned, Small Business Association-certifie ...

  • 2ndWave LLC

    Change Management Sme

    3 weeks ago

    2ndWave LLC Washington, United States

    **Required**: · - Bachelor's degree · - 8 + years of relevant work experience. · - Federal government consulting experience. · - Experience leading change management projects. · - Strong project management skills and ability to coordinate multiple engagements simultaneously and p ...

  • 2ndWave LLC

    Grants Management Sme

    3 weeks ago

    2ndWave LLC Washington, United States

    **Responsibilities**: · - Business Process Harmonization: Lead business process harmonization between legacy and to-be processes. · - Analysis of Alternatives (AoA): Lead an AoA where needed and make recommendations for reaching consensus or decision on alternative selection. · - ...

  • Presidio Government Solutions, LLC

    Program Manager Sme

    2 weeks ago

    Presidio Government Solutions, LLC Reston, United States

    **Position Title: Program Manager SME** · **Location: Reston and Remote** · **Schedule: Full-Time** · **Salary Range: $180K - $200K** · **Travel Requirements: Up to 25%** · **At Presidio Federal, Our People are Our Business** · Presidio Federal, a wholly owned subsidiary of Presi ...

  • GCyber

    Application Management SME

    6 days ago

    GCyber Arlington, United States

    GCyber is hiring an Application Management SME to support the Defense Information Systems Agency (DISA). The Application Management SME will advise and direct the contractor team managing enterprise and mission applications to ensure the availability, performance, and security of ...

  • TENICA and Associates LLC

    IT Program Manager Sme

    1 week ago

    TENICA and Associates LLC Herndon, United States

    IT Program Manager · **ACTIVE TS/SCI CLEARANCE with FS poly REQUIRED TO BE CONSIDERED FOR THIS POSITION** · Plans, directs, and coordinates computer-related activities including electronic data processing, information systems, systems analysis, and computer programming. Performs ...

  • Seneca Resources

    Management Analyst, SME

    1 day ago

    Seneca Resources Arlington, United States

    We will only consider candidates that currently possess an active interim Secret security clearance or higher at this time. · Position Title: Management Analyst, SME · Location: Arlington, VA · Environment: Hybrid · Position Status: Contract · Pay rate: $70/hr. · Position Descrip ...

  • GCyber

    Application Management SME

    1 week ago

    GCyber Arlington, United States

    Job Description · Job DescriptionGCyber is hiring an Application Management SME to support the Defense Information Systems Agency (DISA). The Application Management SME will advise and direct the contractor team managing enterprise and mission applications to ensure the availabil ...

  • NetCentrics Corporation

    Applications Management SME

    1 week ago

    NetCentrics Corporation Washington, United States

    Job Description · Job DescriptionWho We Are: · NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligen ...

  • NetCentrics Corporation

    Applications Management SME

    1 week ago

    NetCentrics Corporation Washington, United States

    Job Description · Job DescriptionWho We Are: · NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligen ...

  • ANSER

    Installation Portfolio Management SME

    3 days ago

    ANSER Arlington, United States

    COMPANY OVERVIEW: · ANSER enhances national and homeland security by strengthening public institutions. We provide thought leadership for complex issues through independent analysis and we deliver practical, useful solutions. ANSER values collaboration, integrity, and initiative ...

  • AP Ventures

    Performance Management SME

    1 week ago

    AP Ventures Washington D.c., United States

    Title: Performance Management Subject Matter Expert (SME) · Location: Hybrid in Washington, D.C · Company Background · Since its founding in 2007, APV's portfolio of clients has grown significantly. As a well-established, woman-owned, Small Business Association-certified 8(a) com ...

  • OneZero Solutions

    Management Analyst SME

    2 weeks ago

    OneZero Solutions Washington, United States

    Job Description · Job DescriptionWe are an employee-centric company that truly appreciates our team members and their value to our customers and the missions they support. We pride ourselves on being forward-leaning thinkers and fostering teams that are and continue to be technic ...

  • NetCentrics Corporation

    Problem Management SME

    2 weeks ago

    NetCentrics Corporation Washington, United States

    Job Description · Job DescriptionWho We Are: · NetCentrics proudly holds a distinguished position as a leader in cybersecurity, cloud, digital transformation, and mission support. With an esteemed clientele that includes the DoD, DHS, Federal Civilian Agencies, and the Intelligen ...

  • RB Consulting Inc.

    Program Manager- SME

    1 week ago

    RB Consulting Inc. Washington, United States

    Job Description · Job DescriptionProgram Manager-SME PA · Washington, DCRB Consulting, Inc. ("RBCI") is a company that truly believes that workforce diversity is a major contributor to success. Since its inception, RBCI has made a concerted effort to attract and recruit talented ...

  • Amentum

    Spectrum Manager SME

    3 weeks ago

    Amentum Washington, United States

    Amentum is seeking a highly technical and detail oriented spectrum SME to aid the National Telecommunications and Information Administration (NTIA) in implementing the regulatory standards into evolving software tools. NTIA is in the process of replacing, enhancing and adding to ...

  • Garud Technology Services

    Program Management SME

    3 weeks ago

    Garud Technology Services Washington, United States

    Job Description · Job DescriptionProgram Management Subject Matter ExpertGarud Technology Services, Inc. (GTS) is in search of a motivated, self-driven Program Management Subject Matter Expert. Applicants must have a passion for their work, be innovative, and possess strong verba ...

  • General Dynamics Information Technology

    Azure SQL Managed Instance SME

    3 weeks ago

    General Dynamics Information Technology Arlington, United States

    REQ#: RQ172692 Public Trust: None Requisition Type: Regular Your Impact Own your opportunity to work with the largest government agency in the nation. Make an impact by advancing the Department of Defense's mission to keep our country safe and secure. Job Description Transform te ...