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    Associate-Delivery & Service Lead - Ontario, United States - Domino

    Domino
    Domino Ontario, United States

    1 week ago

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    Description

    **Summary:** Assist the D&S Team Leader with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, company policies, local laws, transportation programs and regulations. Train new team members in job duties. High comfort level working in a diverse, fast paced environment.

    **RESPONSIBILITIES AND DUTIES**

    **(80%) Assist Delivery and Service Team Leader in leading the D&S Team**

    Routing, Scheduling, Hours of Service, and Maintenance :

    Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage

    Conduct route analysis and recommend saving opportunities to Team Leader

    Monitor driver hours of service via onboard system

    Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The numbers of observations per period are determined by the number of drivers at the SCC)

    Perform payroll duties when necessary and review driver payroll for accuracy

    Assist in monitoring mis-deliveries, and make recommendations to Team Leader on avoidance strategies

    Assist in maintenance of driver qualification file

    Assist in the scheduling of truck maintenance and maintaining fleet image

    Assist in accident investigations

    Assist other supply chain centers when called upon

    Assist with D&S Team Leader with truck leasing meetings to ensure PMs are met to Dominos standard and repairs are completed timely

    Perform other duties as assigned by Manager and/or Director

    **Job Details**

    Leadership :

    Recruit and interview new team members

    Train, coach and counsel team members

    Handle all driver concerns in Team Leaders absence

    Assist with annual performance appraisals

    Make recommendations to Team Leader for pay increases

    Attend and participate in annual Leadership & Development training sessions

    Assist with coordinating safety/team/quarterly meetings

    Reporting/Budget :

    Assist with all D&S generated reports

    Contribute to development of annual department budget preparation for Director-Supply Chain Center review and approval

    Customer Relations :

    Assist in answering *Slice of Pie* complaints

    Maintain positive customer relationships

    Customer Surveys

    **(20%)** As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to leasing company for service/maintenance, and on occasion work the yard

    **Qualifications**

    High School Diploma, some college hours, 2 year degree preferred

    2-3 years of documented supervisory experience

    2-3 years route scheduling experience

    Knowledge of Department of Transportation rules and regulations

    Working knowledge of Microsoft office software

    Willingness to support a 24 hour operation, including carrying an emergency cell phone as needed

    Results-oriented with strong organizational, decision making and people skills

    Must successfully pass a background checks every third year on your anniversary date

    Commercial Drivers License Class A would be a plus

    **Physical Requirements**

    **** Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in varied conditions both indoors/outdoors, including refrigerated conditions <33-38 degrees>, and work in environment with exposure to loud machinery, when necessary

    **ONE BRAND. ONE SYSTEM. ONE TEAM.**

    *Exceptional franchisees and team members on a mission to be the best pizza delivery company in the World* **Additional Information**

    All your information will be kept confidential according to EEO guidelines.

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