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    Lead Customer Service Associate - Chino, United States - ADI Global

    ADI Global
    ADI Global Chino, United States

    3 weeks ago

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    Description
    Job Description

    Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding order inquiries as to ship dates, problems, order changes, repairs, and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status, and resolving discrepancies. Help Resideo be the customer's top choice by delivering excellent customer care. Build up your business acumen while learning to address customer needs. Be part of the team that is solving complex problems for the customer.

    JOB DUTIES:
    • Processing Returns
    • Customer Invoicing
    • Deliver Forecast Reports
    • Administrative Support
    • Order Processing
    YOU MUST HAVE:
    • High School Diploma, or equivalent. Some experience in the field
    WE VALUE:
    • Technical knowledge specific to (stated field)
    • Good communication skills
    • Good administration skills
    • An ability to take initiative and work with limited direction
    WHAT'S IN IT FOR YOU:
    • Product and leadership mentoring to ensure you are set up for success.
    • Benefits- Day 1 - ADI Global Distribution provides comprehensive benefits in the form of major medical, dental, and vision; 401K plan with up to 7% company match; paid vacation, sick time, and company holidays.
    • In compliance with applicable law, Resideo provides a reasonable range of compensation for roles that may be performed in California. Actual compensation is influenced by various factors, including, but not limited to, skills, experience, the specific office location, and pay differences based on the local labor market. The expected base salary range for this role in Chino is $52,725 - $70,301.
    #LI-FH1 #Hybrid

    About Us

    Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit

    At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.
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