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    Guest Service Ambassador - Philadelphia, United States - Modus Hotels

    Modus Hotels
    Modus Hotels Philadelphia, United States

    3 weeks ago

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    Description

    **Modus Hotels**

    **Guest Service Ambassador (Front Desk)**

    **Philadelphia, PA - Full Time**

    **Meet Motto Philly**

    ????Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space, thats unique to our city and neighborhood. Motto by Hilton reimagines the hotel experience, making it smart, efficient, and approachable. We embrace the unique and diverse personalities of our colleagues and guests. We share a common purpose that drives our actions, conversations, and efforts on the job. Our goal is to create a welcoming space, thats unique to our city and neighborhood.

    **Who We Are**

    We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are openminded individuals who embrace change.

    We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.

    Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.

    A company that has a culture of promoting from within.

    ***What You Will Be Doing***

    Provide exceptional personalized customer service and experiences to guests.

    Live like a local. Knowledge of the neighborhood and city.

    Think on your feet, use good judgement and problem solve in a fast-paced environment.

    Provide support to guest services leaders and the entire hotel team.

    Create a warm and welcoming atmosphere.

    ***What Were Looking For***

    Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.

    Exceptional communication skills both verbal and written.

    Knowledgeable in Microsoft Office.

    Open availability required. Must be prepared to work various shifts ( 7-3pm, 3-11pm, weekdays, weekends, holidays).

    **Whats In It for You**

    Generous health, dental and vision insurance, plus 401K, all available on day 1

    Access to free virtual fitness classes and discounted in-person memberships

    Gifted PTO on Day 1 + paid holidays

    Paid Parental Leave

    Tuition reimbursement opportunities when you grow, we grow

    **Non-Negotiables (Our Core Values)**

    **BE WILDLY PASSIONATE.** Inspire others with your thirst for excellence.

    **BE CURIOUS.** Learn rapidly and eagerly.

    **BE INNOVATIVE.** Create new ideas that prove useful.

    **EMBRACE CHANGE.** Remain agile, flexible and nimble to thrive in an evolving world.

    **COMMUNICATE.** Listen with the intent to understand. Share all relevant information.

    **HAVE INTEGRITY.** Be honest and straightforward with everyone.

    **USE GOOD JUDGMENT.** Make wise decisions, even in the face of ambiguity.

    **BUILD A POSITIVE TEAM.** Learn from one another and help each other to be great.

    **SERVE OTHERS.** Our guests, community, and each other. Be a part of the bigger picture.

    **LIVE 360.** Practice work-life balance.

    **Two more things . . .**

    As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

    We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and wont be tolerated. Its also illegal.

    Modus Hotels is a lifestyle hotel company dedicated to consistently being best-in-class by delivering personalized experiences based on each guest's distinct needs. Our culture is one of independent and spirited individuals who love what they do and share a desire to create a genuine environment where each person can truly be themselves. It's important to know that we have 10 core values that we live by; we'll expect that you will too.

    **Two more things . . .**

    As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels community.

    We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is stupid, disrespectful, bad business and wont be tolerated. Its also illegal.

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