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    Guest Services Ambassador - Philadelphia, United States - PM Hotel Group

    PM Hotel Group
    PM Hotel Group Philadelphia, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Job Details

    Description

    Meet The Windsor

    Blending modern comfort & the city's historic roots of innovation, The Windsor Suites embodies the vibrant energy of Philadelphia the moment you arrive. We're conveniently located on the iconic Benjamin Franklin Parkway, home to world-famous arts and cultural sites. Intersecting the downtown business district, travelers will experience an urban lifestyle from spacious suites with skyline views. Welcome to the perfect perch from which to discover the City of Brotherly Love.

    Who We Are

  • We have an entrepreneurial spirit. We are an independent lifestyle brand that is constantly evolving. We are open-minded individuals who embrace change.
  • We are collaborative leaders who take ownership of our areas of expertise, yet have an eye on the big picture, the entire hotel experience.
  • Passionate team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
  • A company that has a culture of promoting from within.

    • Guest Services Ambassador

    We're looking for a Guest Services Ambassador who is a hard-working, friendly, charismatic person who wants to personalize the guest experience. The ideal candidate is dedicated, personable, professional, and communicates well. This person will play a critical role in the Front Office team.

    What You Will Be Doing

  • Provide exceptional personalized customer service and experiences to guests.
  • Live like a local. Knowledge of the neighborhood and city.
  • Think on your feet, use good judgement and problem solve in a fast-paced environment.
  • Provide support to guest services leaders and the entire hotel team.
  • Create a warm and welcoming atmosphere.

    • What We're Looking For

  • Passion for hospitality and providing excellent guest service. This enthusiasm will be apparent from speaking with you.
  • Exceptional communication skills both verbal and written.
  • Knowledgeable in Microsoft Office.
  • Open availability required. Must be prepared to work various shifts (for example: 7-3pm, 3-11pm, weekdays, weekends, holidays).

    • What's In It for You

  • Generous health, dental and vision insurance, plus 401K, all available on day 1
  • Access to free virtual fitness classes and discounted in-person memberships
  • Gifted PTO on Day 1 + paid holidays
  • Paid Parental Leave
  • Tuition reimbursement opportunities – when you grow, we grow

    • Non-Negotiables (Our Core Values)

  • BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
  • BE CURIOUS. Learn rapidly and eagerly.
  • BE INNOVATIVE. Create new ideas that prove useful.
  • EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
  • COMMUNICATE. Listen with the intent to understand. Share all relevant information.
  • HAVE INTEGRITY. Be honest and straightforward with everyone.
  • USE GOOD JUDGMENT. Make wise decisions, even in the face of ambiguity.
  • BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
  • SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
  • LIVE 360. Practice work-life balance.

    • Two more things . . .

    As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels' community.

    We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related to performance, ability or attitude protected by state or federal law, is disrespectful, bad business and won't be tolerated. It's also illegal.

    Qualifications

    Skills

    Behaviors

    Preferred

    Innovative

    : Consistently introduces new ideas and demonstrates original thinking

    Dedicated

    : Devoted to a task or purpose with loyalty or integrity

    Team Player

    : Works well as a member of a group

    Enthusiastic

    : Shows intense and eager enjoyment and interest :

    Motivations

    Preferred

    Self-Starter

    : Inspired to perform without outside help

    Entrepreneurial Spirit

    : Inspired to perform well by an ability to drive new ventures within the business

    Ability to Make an Impact

    : Inspired to perform well by the ability to contribute to the success of a project or the organization

    Growth Opportunities

    : Inspired to perform well by the chance to take on more responsibility :

    Education

    Experience

    Licenses & Certifications

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