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Eugene

    Member Services Manager - Eugene, United States - CORPS NETWORK

    CORPS NETWORK
    CORPS NETWORK Eugene, United States

    1 week ago

    Default job background
    Description
    Member Services Manager


    JOB DETAILS

    Actively Recruiting :
    Yes

    Position title :
    Member Services Manager

    Type of Position :
    Staff (Full-Time)

    Town, City, Park, etc :
    Eugene

    State / Territory :
    Idaho, Oregon, Washington

    Benefits :
    Dental Insurance, Health Insurance, Vision Insurance

    Project/Program Focus :
    Education/Interpretation, Forestry, Forestry/Tree Management


    Since 1984, Northwest Youth Corps has been providing opportunities for youth and young adults to learn, grow, and experience success.

    Our programs focus on education, challenge, community, leadership and empowerment, and typically include epic outdoor experiences in some of the most wild and scenic places on Earth.

    Our suite of programs have something to offer both a teenager looking for their first summer work experience and a recent college grad needing specific certifications to land their dream job.

    We partner with land management agencies and like-minded non-profits across the west to complete high priority conservation projects designed to improve the lands and communities in Oregon, Washington, and Idaho.


    POSITION DESCRIPTION
    Position Summary

    The Member Services (MS) Manager works directly with the Programs Team, the AmeriCorps Manager, and the Communications Officer; with specific concentration given to participant recruitment and full program enrollment.

    The MS Manager supervises a team of professionals who execute an annual recruitment campaign by working closely with community partners, schools, civic groups, and alumni to increase awareness of NYC programs and our mission.

    In addition, they help create, support, and coordinate community partnership events and communicate the impact of NYC programming to educators, community groups, and the general public.

    Success of the Department is evaluated on NYC's ability to enroll full crews of diverse youth and young adult participants and increase alumni engagement.

    This position reports to the Deputy Director.
    Areas of Responsibility
    Recruitment and Community/Alumni Relations
    Develop and support annual recruitment campaign that ensures broad collaboration, equitable effort across a three-state region.
    Successfully meeting enrollment goals to ensure full programming with qualified applicants in all Northwest Youth Corps crew-based programs.
    Collaborate with Communications team to ensure timely and accurate marketing efforts throughout our recruitment markets.
    Support the development and maintenance of relationships with community partners and stakeholders.

    Appropriately utilize and manage technology tools to rapidly and accurately process applicants, achieve goals, monitor progress and provide current and accurate data and results.

    Track alumni information, provide references and letters of recommendations, and supervise maintenance of current alumni files.
    Work with Communications staff to support marketing and recruitment campaigns.
    Support and develop staff team with a commitment to NYC mission and customer service.

    JOB DUTIES
    Department Supervision and collaborations
    Manage the department budget and scholarships in a fiscally prudent manner.
    Collaborate with and support Communications, Partnerships, and Development staff in their efforts to market, report, and develop content.
    Manage and supervise a team of Coordinators to meet Department goals and objectives.
    Create yearly department goals.
    Produce accurate and timely data for year-end reporting.
    Provide professional development and evaluations for department staff.
    Help execute elements of NYC's Strategic plan.
    Diversity, Equity, and Inclusion Support
    Promote organizational support of Diversity, Equity, and Inclusion initiatives.
    Seek to remove barriers to participation in NYC programs for underrepresented populations.

    Ensure that the inherent risks of our programs are clearly articulated in marketing, collateral materials, telephonic communication and all pre-program engagements.

    Work closely with Program staff to ensure that our medical and criminal history evaluation processes are fully and consistently implemented.

    Ensure all critical medical and medication information is included in Crew leader resource packets.

    #J-18808-Ljbffr
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