Director of Operations - Village of Williamsburg, United States - Tidewater Express Inc.

Tidewater Express Inc. Village of Williamsburg, United States

5 days ago

Description

Job Description

Job DescriptionThe Director of Operations is responsible for the overall operations of the shop, including management of staff, inventory, finances and budget, the maintenance of equipment, and the provision of quality service to customers. This position will work Monday through Friday, during regular business hours with some extra hours required to be successful in the position. This is a working shop position, not a desk supervisor position, you must have diesel mechanic experience.

Requirements:

Maintain high quality repairs and minimize comebacks, and conduct checks of completed jobs for quality
Oversee diesel shop and schedule technicians to tasks on a daily basis
Manage technicians including hiring, training, and evaluating
Ensure all work is completed and meets all quality and safety standards
Uphold all safety standards and regulations including auditing for compliance and monthly safety meetings
Minimize downtime and drive timely service by prioritizing work on a daily or weekly basis
Monitor operation expenses
Develop long and short term goals and provide direction for the team through team meetings
Have knowledge of DOT rules and regulations
Must be experienced in heavy diesel engine diagnostics and repairs
Work with Parts Advisor to always be improving the overall profitability of each job and the shop overall
Keep current on new equipment or tools and recommend purchases to diesel technicians
Knowledge and use of computer aided diagnostic software and hardware is a must
Make customer satisfaction a priority, ensuring office staff are courteous and respectful
Handle customer complaints immediately and according to Tidewater Express Inc. guidelines
Attend quarterly management meetings
Approve employee time records and time off requests
Maintain a safe and working environment
Responsible for overall condition of the shop and shop equipment
Any other duties as assigned by the President

Benefits:

Medical, Dental and Vision insurance coverage
Medical insurance (paid 100% by TEI at 5 year work anniversary)
Life insurance policy
Legal and other supplemental coverage
Simple IRA with TEI matching contribution
PTO, Holiday, and Bereavement pay
SIGN ON BONUS based on experience

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