Director of Conference Center Operations - Hampton, United States - Christian Camp and Conference Association

Christian Camp and Conference Association Hampton, United States

1 week ago

Description

Director of Conference Center Operations

The Director of Conference Center Operations (DCCO) is a hotel GM-type role responsible for all aspects of the following conference center operations: Food Service (dining room, outlets, catering, and breaks), Guest Spaces (housekeeping, custodial, laundry), Guest Services (reservations, front desk), and Audiovisual/Conference Services (sound/video/lights team, conference space setups).

The DCCO's scope of responsibility is broad, and this individual will significantly impact guest experience.

The DCCO is a highly influential, key leader and will serve as a member of Ridgecrest's executive leadership team, helping set organizational direction and ensure organizational health.

Essential Duties and Responsibilities

Serve on Ridgecrest's executive leadership team, helping develop and implement strategic initiatives
Oversight of all operational aspects in Food Service, Guest Spaces, Guest Services, and Audiovisual/Conference Services
Develop and execute annual budget
Establish, implement, and ensure consistent achievement of guest experience standards within targeted cost parameters
Hire, lead, develop, and support highcapacity operational leaders
Collaborate with internal and external customers
Consistently exemplify Ridgecrest's core values: Serve One, Cultivate Relationships, Create Purposeful Experiences, Make It Better
Lead in alignment with Ridgecrest's Leadership Values and Behaviors
Other duties as assigned

Job Requirements

Committed, growing follower of Christ
Personal affirmation of Ridgecrest's Statement of Faith
Passionate about Ridgecrest's mission: Impacting lives for God's glory through purposeful hospitality
Trustworthy
Humble
Confident
Culturecontributing leadership
Calm during challenging situations, rarely overwhelmed
Strategic thinking
Continuous improvement mindset
Resultsoriented without micromanaging
Ability to effectively influence and cooperate with others both with and without positional authority to enhance guest experience
Appropriate balance of (a) concurrent oversight of multiple operational areas and (b) understanding when deeper involvement in details and processes is merited.
Valid driver's license

Education, Work Experience, and Other Qualifications

Bachelor's degree in hospitality management, business, or a related field
Master's degree (hospitality management or business administration) is preferred.
Senior level management in hospitality (5 years minimum)
Experience in high volume hospitality settings is preferred (Ridgecrest has 500+ guestrooms, hosts 65,000+ guests annually, and serves three meals/day for 1,500+ guests during certain events)

Customer relations skills

Advanced

Leadership skills

Advanced

Managerial skills

Advanced
Administration/Organizational skills – Advanced
Financial acumen – Advanced
Proficiency in MS Word, Outlook, Excel, and hospitality PMS (SMS|Host by Springer-Miller is preferred)

Full job description and application:

Time:
Full-Time Year Round

Salary:
Paid

Category:
Business/Operations

Why work at

Ridgecrest Conference Center:

In the beautiful Blue Ridge Mountains in western North Carolina you will discover Ridgecrest, a 1,300-acre Christian conference center where you can leave your cares at the gate.

Why work at

Ridgecrest Conference Center:

In the beautiful Blue Ridge Mountains in western North Carolina you will discover Ridgecrest, a 1,300-acre Christian conference center where you can leave your cares at the gate.

1 Ridgecrest Dr.
Black Mountain, NC 28711

Recruiting Video (if applicable):
#J-18808-Ljbffr

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