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    Account Manager - Chicago, United States - SageNet

    SageNet
    SageNet Chicago, United States

    3 weeks ago

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    Description
    SageNet ATL
    841 Livingston Ct SE
    Marietta, GA 30067, USA

    SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet's people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

    The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

    What makes SageNet unique is its Why:

    SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers.

    Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities.

    The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

    With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation's largest retail, financial, healthcare, utilities, and energy organizations.

    SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Chicago, Philadelphia, Toronto and Washington, D.C.

    JOB PURPOSE
    The Account Manager is responsible for the direct business-level interaction with assigned clients and for the overall success (financial and relationship) of the account


    This includes:

    P&L management, contractual compliance and general client satisfaction; while also being responsible for the development, implementation, and ongoing management of an overall account plan.

    The Account Manager provides direction and support for their operational colleagues and is a point of escalation for larger-scale issues when they arise.

    The Account Manager forms effective business partnerships with assigned clients, providing proactive service, new product and service implementation planning, and ongoing consultative support and problem resolution.


    DUTIES AND RESPONSIBILITIES
    Ensures customer satisfaction of all accounts under management
    Identifies opportunities and pitches additional services to existing customers
    Prepares SOWs and SOFs and receives POs for sale of additional products and services
    Resolves issues related to invoicing/payment, installation, operations,
    Facilitates day-to-day Moves, Adds, and Changes (MACs) and drives customer and internal resources to implement Adds as quickly as possible to accelerate revenue growth
    Sets revenue goals for major accounts and reports performance against plan
    Manages contract renewal activities to ensure renewals occur in advance of contract expiration
    Maintains org chart of key decision-makers and influencers for each account
    Sets agenda, enlists participants, and moderates Business Reviews with major accounts
    Secures permission to issue press releases and case studies with customers
    Requests referrals from existing customers and supports sales efforts to secure new accounts
    Ensures all appropriate actions are taken to maximize customer retention and growth
    Assists the SVP, Sales in other sales-related activities as directed
    Willing to take ownership and take on other duties as assigned

    QUALIFICATIONS
    To perform this role successfully, the Account Manager must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, education, and overall experience required for the role.
    5+ years business experience with strong project and financial management skills
    Direct experience developing and managing successful client relationships
    Technical acumen and proven ability to successfully manage technology-based projects
    Demonstrable presentation skills and ability to prepare and deliver cogent presentations
    Team player with proven ability to collaborate and work successfully with strong personality types and with a wide range of personnel within the organization
    Ability to successfully work in fast-paced, deadline-oriented environment
    Highly organized with strong attention to detail
    Strong competency with standard business software applications (MS Office; )
    Ability to travel with little advance notice
    Working knowledge of Digital Signage industry, products & technologies and/or related visual media communication fields (e.g. broadcasting, digital video networks, content production, etc.).
    Excellent communication skills, both verbal and written
    Comfortable working in a high-stress, face-paced environment with shifting priorities
    Excellent time management, organizational, and analytical skills
    Self-starter who can find and resolve issues as they are identified
    Ability to successfully interface with a wide range of personnel within the organization

    WORKING CONDITIONS
    This is a hybrid role - 3 days remote and 2 days in office
    Business casual work environment

    PHYSICAL REQUIREMENTS
    Regularly spend hours sitting and using office equipment and computers
    Regularly spend hours in intense concentration reviewing and analyzing financial information
    Frequently work on projects that require deadlines
    Attention All Third-Party Agencies, Headhunters, and Recruiters
    SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet.

    SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission.

    SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner.

    SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement.

    All contact with SageNet from third parties must be through our Talent Acquisition Department.

    Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.

    Enthusiastic

    :

    Shows intense and eager enjoyment and interest
    Detail Oriented

    Detail Oriented

    :

    Capable of carrying out a given task with all details necessary to get the task done well
    Motivations

    Required

    Self-Starter

    :

    Inspired to perform without outside help
    Financial

    :

    Inspired to perform well by monetary reimbursement
    Entrepreneurial Spirit

    :

    Inspired to perform well by an ability to drive new ventures within the business
    Education

    Required

    Bachelors or better.
    Experience

    Required

    5 years
    :

    5 years:

    Project and Financial Management
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

    However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

    41 CFR c)

    #J-18808-Ljbffr
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