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    Solutions Consultant - New York, United States - Particle Health

    Particle Health
    Particle Health New York, United States

    2 weeks ago

    Default job background
    Full time
    Description

    At Particle Health, our mission is to unlock the power of medical records in an intelligent platform that focuses healthcare back on the patient. Our energy is spent connecting to people's diverse sets of medical data, making that data useful in different settings, and designing an effortless way to share that information with any organization a person chooses. Our customers range from digital healthcare providers, EHR, & condition-specific platforms.

    Together, we can #destroythefaxmachine


    About the Role

    As an early member of the Solutions team, you will be a trusted advisor to our prospects and customers who are working on their own efforts to revolutionize healthcare to fully leverage the Particle Health platform. As a technical voice for our prospects and customers, you'll also liaise directly with our product and engineering teams to provide your unique perspective on how our clients are using the product and how our roadmap can evolve to meet the needs of the field.

    A "day in the life" of a Solutions Consultant at Particle may include fielding a prospect's technical questions about and running demos of our API, collaborating with our Sales and Customer Success team on prospect solutions design, spec-ing out product and feature designs with the Product team, or collaborating with our Customer Success team to ensure customers have a successful implementation and launch of the Particle platform in their workflows.

    What You'll Do

    • Partner with Sales Account Executives and Customer Success Managers to present and sell Particle's mission to unlock the power of medical records in an intelligent platform that focuses health back on the patient.
    • Lead technical delivery for initial and follow-on value cases with customers – coordinate delivery planning and deployment with internal and external stakeholders to ensure a successful experience with our solution.
    • Collaborate with the revenue team, including sales and customer success, to offer solutions and services to key decision-makers and C-level executives.
    • Lead technical prospect qualification with the sales team to ensure product fit and build lasting relationships with technical contacts in current and prospective customers.
    • Translate prospect and customer needs for internal Product and Engineering stakeholders.
      Co-lead solutions design efforts, in collaboration with the account team, product, and engineering, to deliver compelling solutions to prospects' and clients' use cases.
    • Drive the creation of new product and service platform offerings and support Solutions department initiatives and overall Company growth.
    • Improve to build scale and efficiency of the Particle revenue team in partnership with RevOps and Enablement functions.
    • Become a trusted advisor on key products, trends, and regulations that are driving healthcare data interoperability in the United States

    What We Look For:

    • Experience driving consultative and solutions-focused discussions focused around customer use cases and desired workflows.
    • Strong presentation skills to technical, non-technical, and executive audiences via presentations, product demos, and ad-hoc Q&A sessions.
    • Hands-on experience walking prospective clients through API functionality, implementation architecture, use case design, security reviews, and RFP submissions.
    • Experience in driving net-new revenue growth via strong partnerships with revenue-driving teams (e.g. Sales, Customer Success, Marketing).
    • Exposure to collaborating with Product & Engineering teams to provide a "voice of the customer" perspective in roadmap planning.
    • Understanding of the end-to-end technical lifecycle of a client, ranging from pre-sale technology evaluation to full integration launch.
    • Experience partnering with internal data SMEs & data science teams to run custom analytics for prospects and customers that drives towards a value story.
    • Experience translating prospect and customer needs into POCs/Pilots that drive towards closing new and growth business.

    Requirements

    • 4-6 years of experience working in prospect- and customer-facing environments with technical and non-technical stakeholders to drive revenue growth and client satisfaction
    • 2+ years of experience in a Sales Engineering or pre-sales role
    • Bachelor's degree or equivalent practical experience.
    • Proven experience and track record in a technical pre-sales environment; preference towards experience with B2B Data Platforms and/or B2B SaaS products.
    • Fluency in guiding prospects and customers through the use and implementation of API-first products; prior experience supporting customers through integration and ongoing solutions design is preferred.
    • Comfortable with navigating databases via SQL
    • Comfort with general-purpose coding languages, such as Python (proficiency not required)
    • A strong technical aptitude and curiosity to learn new things

    Nice-to-Haves

    • Health tech experience preferred, but not required
    • Educational background, certification, or equivalent practical experience in a technical field, with emphasis on a strong analytical foundation.
    • Experience with health data formats like FHIR R4, HL7, and CDA
    • Experience in data analysis, data science, Google Data Studio, or BigQuery
    • Experience with Electronic Medical Record systems

    Benefits

    • Unlimited PTO
    • Remote OR Hybrid Work Environment
    • Employer Funded 401(k) Match
    • 100% Paid Health Benefits
    • Employer Funded 401(k) Match
    • 14 Week Parental Leave
    • Mental Health Benefits
    • Fully Paid 1 Week Shutdown in the Summer
    • Fully Paid 1 Week Shutdown in the Winter

    #LI-Remote

    Particle Health is an equal opportunities employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


    #LI-Remote

    #LI-Hybrid

    Particle Health is an equal opportunities employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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