Jobs
>
Plano

    Bilingual TAC Engineer - Plano, United States - Repeat Consultants

    Repeat Consultants
    Repeat Consultants Plano, United States

    4 days ago

    Default job background
    Description

    Job Description

    Job DescriptionJob Title:
    Bilingual TAC Engineer

    Job Location:
    Plano, TX 75023Openings: 10


    3 Must Haves:

    • Tier 1 / Tier 2 troubleshooting skills (including customer service skills including answering phone calls)
    • Bachelor of Science in Engineering/Mathematics
    • Willing to work shift work 24X7X365

    3 Preferred:
    -4G and 5G wireless knowledge and experience

    • Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish
    • Trouble ticket management

    Position Summary:

    • Effectively communicate orally internally and externally
    • Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and Samsung management informed of event status
    • Professionally answer customer phone calls
    • Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer
    • Ability to provide high customer satisfaction related to issue resolution
    • Must have 3G and 4G wireless knowledge and experience
    • Very strong troubleshooting skills
    • Must be process driven
    • Must be willing to work shift work 24X7X365
    • Must be willing to be on call 7X24X365
    • Very good customer skills

    Experience:

    • 3+ years in a Tier 1/2 support in a major Telecommunications provider
    • Experienced in technical trouble shooting process
    • Experience managing third party vendors
    • Experience as a telecommunications vendor is a plus
    • Knowledge of wireless networks
    • Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution

    Educational Requirements:

    • Excellent verbal and written communication
    • Ability to work with internal and external teams
    • Good trouble shooting skills
    • All candidates are expected to be self-motivated, strong individual contributors
    • Applicant must have self-confidence skills
    • Excellent Microsoft Office Skills
    • Bachelor's degree or equivalent experience
    • Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G
  • Repeat Consultants

    TAC Support Engineer- VZW

    2 days ago

    Repeat Consultants Plano, United States

    Job Description · Job DescriptionJob Title: TAC Support Engineer- VerizonJob Location: Plano, TX 75023Job Type: 12+ Month Contract2 Openings · Position Summary: · • Effectively communicate orally internally and externally · • Effectively manage all aspects of a customer Severit ...

  • Repeat Consultants

    Tier II TAC Support Engineer

    2 days ago

    Repeat Consultants Plano, United States

    Job Description · Job DescriptionJob Title: Tier II TAC Support Engineer · Job Location: Plano, TX 75023 · Job Type: 12+ Month ContractOpenings: 6 · Position Summary: · *Provide assistance to NOC (Network Operations Center).* · o Assist the Network Deployment team in the integra ...

  • Palo Alto Networks

    Sr Principal Technical Support Engineer, NGFW, E-TAC

    1 day ago

    Palo Alto Networks Plano, United States

    Job Description · Job DescriptionCompany Description · Our Mission · At Palo Alto Networks everything starts and ends with our mission: · Being the cybersecurity partner of choice, protecting our digital way of life. · Our vision is a world where each day is safer and more secure ...

  • Flexential

    Critical Infrastructure Engineer III

    1 day ago

    Flexential Plano, TX, United States

    Job Description: · Responsibilities for this position include utilizing advanced skills to perform preventative and corrective maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) assigned and maintaining mission-critical uptime of 99.999% or highe ...

  • Flexential

    Critical Infrastructure Engineer III TX

    1 week ago

    Flexential Plano, TX, United States

    Responsibilities for this position include utilizing advanced skills to perform preventative and corrective maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) assigned and maintaining mission-critical uptime of 99.Must build and maintain a strong ...

  • Repeat Consultants

    Tier II NOC Support Engineer

    2 days ago

    Repeat Consultants Plano, United States

    Job Description · Job DescriptionJob Title: Tier II NOC Support Engineer · Job Location: Plano, TX 75023 · Openings: 5 · Position Summary: · *Provide assistance to NOC (Network Operations Center).* · o Assist the Network Deployment team in the integration of new LTE & 5G sites a ...

  • Flexential

    Critical Infrastructure Engineer III TX

    1 week ago

    Flexential Plano, TX, United States

    Job Description: · Responsibilities for this position include utilizing advanced skills to perform preventative and corrective maintenance of all electrical, mechanical, and HVAC equipment for all data center(s) assigned and maintaining mission-critical uptime of 99.999% or highe ...

  • Further Enterprise Solutions

    Operations Support Engineer

    4 days ago

    Further Enterprise Solutions Plano, United States

    Job Description · Job DescriptionJob Title: Operations Support Engineer I · Location: Plano, TX · Expected Duration: 4-6 months. · Description: · Responsibilities · • Answer phone calls professionally and communicate clearly with Customers and Internal teams · • Triage incoming ...

  • Repeat Consultants

    Tier 1.5 Support Engineer

    2 days ago

    Repeat Consultants Plano, United States

    Job Description · Job DescriptionJob Title: Tier 1.5 Support Engineer · Job Location: Plano, TX 75023 · Shift: Sunday – Thursday from 2pm – 11p · For the NMC (Network Maintenance team) · Be able to proactively perform data audit, SW/FW audit, and health check of the servers and s ...

  • Further Enterprise Solutions

    Operations Support Engineer

    2 days ago

    Further Enterprise Solutions Plano, United States

    Job Description · Job DescriptionDescription: · Responsibilities · • Answer phone calls professionally and communicate clearly with Customers and Internal teams · • Triage incoming tickets, investigate, troubleshoot and work on ticket resolution · • Perform system level log captu ...

  • Further Enterprise Solutions

    Operations Support Engineer

    2 weeks ago

    Further Enterprise Solutions Plano, United States Full time

    Description: · Responsibilities · • Answer phone calls professionally and communicate clearly with Customers and Internal teams · • Triage incoming tickets, investigate, troubleshoot and work on ticket resolution · • Perform system level log captures/analysis of several Network e ...

  • Cisco

    Technical Consulting Engineer

    1 week ago

    Cisco Richardson, United States

    What You'll Do · Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Te ...

  • Cisco

    Technical Consulting Engineer

    1 week ago

    Cisco Richardson, United States

    What You'll Do · Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Te ...

  • Cisco

    Technical Consulting Engineer

    5 days ago

    Cisco Richardson, United States

    What You'll Do · Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's T ...

  • Cisco

    Technical Consulting Engineer

    1 day ago

    Cisco Richardson, United States

    What You'll Do · Do you have what it takes? The Customer Experience Center at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's T ...

  • Sology Solutions

    Safety Security Application Engineer II

    2 days ago

    Sology Solutions Richardson, United States

    Job Description · Job Description · Company Description: · Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customers safety & security, situation awar ...

  • Sology Solutions

    Safety & Security Application Engineer II

    22 hours ago

    Sology Solutions Richardson, United States

    Job Description · Job DescriptionCompany Description: · Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer's safety & security, situation awareness ...

  • Danta Technologies

    Aruba Network Engineer

    4 days ago

    Danta Technologies Frisco, United States

    Hello, · My name is Vic. I am looking for Aruba Network Engineer. · Client Aruba NAC & ClearPass Solution (Certified Preferred) should have strong exposure in handling large enterprise network setup of Client Aruba ClearPass Management of the complete Client NAC solution such a ...

  • Danta Technologies

    Aruba Network Engineer

    1 week ago

    Danta Technologies Frisco, United States

    Hello, · My name is Vic. I am looking for Aruba Network Engineer. · Client Aruba NAC & ClearPass Solution (Certified Preferred) should have strong exposure in handling large enterprise network setup of Client Aruba ClearPass Management of the complete Client NAC solution such a ...

  • MANAGEMENT APPLICATIONS, INC.

    High-Level Network Engineers

    3 days ago

    MANAGEMENT APPLICATIONS, INC. Dallas, United States

    Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking high-level Network Engineersfor services to design, engineer, implement and deploy a solution that optimizes the existing Texas Poison Control Net ...