- Customer presentations
- Customer admin and user training
- Collecting project business requirements and converting the technical solutions
- Initial site survey - Technical review & documentation
- System design, configuration and review
- Engineering labor estimation efforts
- Review all designs and technical documentation
- Installation support services
- Maintaining systems to meet maintenance program SLAs
- Support sales team in customer presentations, preparing proposals, solution recommendations, and creating bill of materials.
- Support customer questions, support needs remote and on site as required
- Manage customer TAC cases as requested
- Configure core application for customer system installations, which includes:
- System configuration, testing, troubleshooting and review
- Good understanding and working knowledge of Video Surveillance and Access Control Systems in an IT Networking environment.
- 5 years minimum Safety & Security experience, including designing, application configuration, troubleshooting and analysis
- Ability to learn and perform professional information technology work that is complex, and varied in technology, integration and applications.
- Excellent consulting/interpersonal skills with customers
- Strong analytical skills with an ability to quickly diagnosis an issue and provide relevant facts to team members
- Relevant experience in Physical Security in Cloud environments.
- Ability to quickly learn new applications and willing to explore independently
- Self-starter, Quick Study, Critical Thinking, Proactive Approach, Team Player
- Strong organizational skills
- Light travel required
- Experience in small company environment a plus
- Milestone Certification Strongly Preferred
- Axis Video and Access Certification Required
- Other Access Control Certifications Required
- Network Plus or equivalent
- Cisco Certifications a plus
- Experience in an IT environment a plus
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Safety Security Application Engineer II - Richardson, United States - Sology Solutions
Description
Job Description
Job Description
Company Description:
Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customers safety & security, situation awareness and/or operational efficiencies.
Position Description:
The Systems Application Engineer is responsible for technical design, configuration, implementation and support of the most common solutions we sell, including but not limited to; video management systems, access control systems, emergency communications systems and asset tracking systems.
Responsibilities:
Customer Technology Delivery
Participate in all activities for a customer solution delivery, including:
Technical Sales Support
Customer Support/Incident Management
Customer Implementation
Requirements:
Education/Certifications:
Company Description
Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customers safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.
Company Description
Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customers safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.
