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    Application Engineer - Richardson, United States - CommunityWFM

    CommunityWFM
    CommunityWFM Richardson, United States

    4 weeks ago

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    Description
    Job Description


    Job Description Salary:
    Company Summary
    CommunityWFM (formerly WFMSG) was founded in 2005 by a team of industry-leading workforce management consultants.

    Today, CommunityWFM provides a modern and simplified approach to forecasting and scheduling contact center agents through two product versions, Enterprise and Essentials.

    CommunityWFM is a trusted partner to some of the most recognized organizations across healthcare, insurance, financial services, retail, and technology.

    Position Summary

    Application Engineers work as a member of the development team creating and maintaining software related to the CommunityWFM product offering.


    They will collaborate with the team on software projects, design complex software programs and applications, and incorporate internal and external feedback in software product development.

    They will document any features that they develop.


    To ensure success as an application engineer, you should demonstrate advanced software development skills and extensive experience in determining software needs.

    A top-notch application engineer will be someone whose software design expertise translates into user-friendly and highly efficient applications.

    Responsibilities
    Build innovative solutions that make a difference for our customers
    Create and improve the design, coding and testing for high-quality software
    Own projects end-to-end, keeping teams and stakeholders up to speed on the progress of what's being developed
    Document work by writing technical specifications, user specifications and test cases
    Work with the Quality Assurance team to ensure the product requirements and designs are translated into relevant test cases and automated scripts
    Analyzing existing systems to provide recommendations for improvement
    Performing system risk and reliability analysis
    Assessing new technologies before adoption and implementation

    Requirements
    Relevant bachelor's degree preferred
    1-3 years of experience in Cloud computing using the Microsoft stack (C#,

    AWS)
    Workforce management industry, including data collection and analysis, forecasting, scheduling, and reportingis a nice to have
    Proficient in C#, JavaScript, jQuery, TSQL, Net and other object-oriented programming languages
    Azure DevOps, Git practical knowledge
    Docker, Containers, Message Queues knowledge would be a nice to have
    Well versed in designing, debugging and documentation
    Hands on experience with SQL Server
    Knowledge of troubleshooting tools such as SQL Profiler, Fidler, Wireshark, Postman, and Web browser dev tools
    Strong analytical, verbal, and written communications skills
    Ability to engage and collaborate at all levels of management
    Aptitude in decision making and problem solving

    Benefits

    Happy and engaged team members are crucial to our success We strive to provide an environment that fosters learning and advancement with a conscientious effort to provide a positive work/life balance.

    We currently offer the following benefits and continually review and revamp our benefit programs based on employee feedback.

    Competitive Salary
    100% Company Paid top tier Medical, Dental and Vision benefits for you and your dependents
    100% Company Paid Life/AD&D insurance and Short Term/Long Term Disability
    Generous PTO Policy
    Eligible for 17 Paid Holidays
    Home Office Stipend
    Continued Education Reimbursement
    Automatic 3% Safe Harbor 401k Contribution
    Eligible for Annual Bonus
    Hybrid WFH/Office Environment

    #J-18808-Ljbffr
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