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    Operations Support Engineer - Plano, United States - Further Enterprise Solutions

    Further Enterprise Solutions
    Further Enterprise Solutions Plano, United States

    4 days ago

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    Description

    Job Description

    Job Description
    Description:

    Responsibilities

    • Answer phone calls professionally and communicate clearly with Customers and Internal teams
    • Triage incoming tickets, investigate, troubleshoot and work on ticket resolution
    • Perform system level log captures/analysis of several Network elements in the 4G/5G Network architecture to identify root causes of product and key performance issues. Represent the TAC Team in customer calls & bridges and during high severity outage situations.
    • Ensure the latest ticket status ticket status is provided to the customers
    • Software and patch upgrades on network element to support feature testing and issue resolution verification
    • Provide 24X7 support as needed for commercial Network outages and network performance issues.
    • Implement MOPS, knowledge based articles, and how to procedures.

    Experience

    • Customer service skills including answering phone calls
    • At least 2-5 years of experience in Telecom environment.
    • Willing to work any shift assigned – morning/mid/night shift and weekends
    • 4G LTE and 5G wireless basic knowledge and experience
    • Basic Knowledge of wireless network architecture, protocols, RF optimization and standards
    • Knowledge of wireless network deployments, installation and commissioning processes.
    • Experience using an OSS platform for network management

    Educational Requirements

    • Bachelor's degree in Telecommunication Engineering or Network Engineering
    • Basic knowledge of 4G and 5G technologies is a must
    • Basic understanding of Virtualized and cloud networking is a plus
    • User-level experience using UNIX/ LINUX commands is must (Advanced Unix skills is a plus)
    • Excellent Microsoft Office Skills required - Advanced Excel Skills with macro/VB is a plus
    • Shell scripting or any scripting knowledge is a plus
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