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    Safety & Security Application Engineer II - Richardson, United States - Sology Solutions

    Sology Solutions
    Sology Solutions Richardson, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Company Description:
    Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer's safety & security, situation awareness and/or operational efficiencies.


    Position Description:
    The Systems Application Engineer is responsible for technical design, configuration, implementation and support of the most common solutions we sell, including but not limited to; video management systems, access control systems, emergency communications systems and asset tracking systems.


    Responsibilities:
    Customer Technology Delivery

    Participate in all activities for a customer solution delivery, including:

    • Customer presentations
    • Customer admin and user training
    • Collecting project business requirements and converting the technical solutions
    • Initial site survey - Technical review & documentation
    • System design, configuration and review
    • Engineering labor estimation efforts
    • Review all designs and technical documentation
    • Installation support services
    • Maintaining systems to meet maintenance program SLAs

    Technical Sales Support

    • Support sales team in customer presentations, preparing proposals, solution recommendations, and creating bill of materials.

    Customer Support/Incident Management

    • Support customer questions, support needs remote and on site as required
    • Manage customer TAC cases as requested

    Customer Implementation

    • Configure core application for customer system installations, which includes:
      • System configuration, testing, troubleshooting and review

    Requirements:

    • Good understanding and working knowledge of Video Surveillance and Access Control Systems in an IT Networking environment.
    • 5 years minimum Safety & Security experience, including designing, application configuration, troubleshooting and analysis
    • Ability to learn and perform professional information technology work that is complex, and varied in technology, integration and applications.
    • Excellent consulting/interpersonal skills with customers
    • Strong analytical skills with an ability to quickly diagnosis an issue and provide relevant facts to team members
    • Relevant experience in Physical Security in Cloud environments.
    • Ability to quickly learn new applications and willing to explore independently
    • Self-starter, Quick Study, Critical Thinking, Proactive Approach, Team Player
    • Strong organizational skills
    • Light travel required
    • Experience in small company environment a plus


    Education/Certifications:

    • Milestone Certification Strongly Preferred
    • Axis Video and Access Certification Required
    • Other Access Control Certifications Required
    • Network Plus or equivalent
    • Cisco Certifications a plus
    • Experience in an IT environment a plus
    Company DescriptionSology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer's safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.

    Company Description

    Sology Solutions is a systems integrator with core competencies in Internet of Things (IoT) operational technologies. Its IoT practice specializes in solutions to improve our customer's safety & security, situation awareness and/or operational efficiencies. Markets served are Education, State and Local Agencies and Transportation.
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