- High School Diploma with 1 - 2 years customer service experience in similar industry
- Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
- Ability to solve problems as they arise
- Strong understanding of measurements and fractions
- Inputs orders/quotes into the computer system and confirms availability of product
- Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer, using mail or telephone.
- Responds to inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
- Establishes proactive communication with customers to ensure understanding of product ordered
- Handles quality and service issues to develop/maintain customer loyalty
- Ensures orders are priced accurately and invoices are issued promptly
- Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
- Ensures that orders are put into production on time to meet pickup and delivery schedules
- May handle warranty and service issues as they arise
- Other duties as assigned
- Dayshift: 8am-5pm
- $16-21hr
- Medical/Dental/Vision benefits
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Customer Service Representative - West Valley City, United States - Accent Countertops
Description
Position at Accent Countertops
Accent Countertops, founded in 1985, provides fabrication and installation of granite, quartz, and solid surface countertops. Located in Murray, Utah and Reno, Nevada, Accent fabricates out of a 40,000 sq ft facility with state-of-the-art equipment in Murray and services the Reno market from their sales and installation facility in Reno. Thirty-five years of quality service has established Accent Countertops as a local leader in countertop design and installation.
Required immediately, Accent Countertops, Salt Lake City is seeking a FULL TIME Customer Service Representative / Project Coordinator
Desired Skills & Experience:
Should this opportunity be of interest to you, contact us today
GIVE US A CALL
To learn more about us we encourage all applicants to visit our website at
We are an Equal Opportunity Employer