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Customer Service Representative - San Francisco, United States - Concordia International Forwarding
Description
Job DescriptionJob Description
We are looking for a dedicated, full-time hard working Customer Service Representative who will thrive in a fast paced environment.
Answering all incoming calls.
Receiving and processing all fax and email messages.
Generating quotes.
Troubleshooting and resolving all customer issues.
Work directly with sales managers and representatives to implement the customer service portion of operations.
Provide a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel.
Advise customers on payment terms.
Arrange for pick up freight from the shippers location.
Processing both HAWB and MAWBs.
Key Skills & Qualifications
High school diploma
Knowledge of transportation, logistics, or freight forwarding.
Must have time management skills and the ability to multi-task.
Strong communication in telephone, email, and interpersonal skills.
Must be able to comply with all TSA regulations as Concordia is a CCSF.
Strong customer service, organizational skills and attention to detail is a must.
Proficient computer skills and standard PC application skills required.
In this role you can expect:
Competitive Salary & Bonus Program
Employer Paid Medical Benefits
Profit Sharing
401(k)
Paid Time Off (Holidays & Vacation)
Job Type:
Full-time
Benefits:
401(k)
Health insurance
Paid time off
Retirement plan
Schedule:
8 hour shift
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