- Uphold and role model the company's principles of People, Place, and Character; and ensure you are also modeling the way of our values that drive collaboration, intuition, and translocal hospitality; use discretion and respect the privacy of the hotel's clients and guests.
- Emphatically never miss an incoming call, by answering every call for the sales team and direct the client to the appropriate contact; or if needed note all the required details that will assist the sales team in understanding the request so they can be ready to respond to the client's inquiry.
- Demonstrate pride in your administrative responsibilities by ensuring contracts and proposals are accurately completed with the necessary details, respond swiftly to client email inquiries or returning their phone calls, and follow-up on your requests to other hotel departments to ensure tasks were completed.
- Keep the sales team on track by arranging appointments, sending calendar invites, reminding them of client meetings, expressing client unstated needs, ensuring sales collateral is in stock and up to date, and providing updates when new information is learned.
- Understand the multiple IT systems used in sales and catering is your friend, and accurately input and update information timely, which is critical to a seamless event; regularly run reports to audit your work and review group updates and ensure client information is complete and accurate.
- Take pride in creating a well-organized and accurate record-keeping of accounts, which includes traces (reminders), creating and updating bookings, controlling events in the function diary and the accurate preparation of contracts and Banquet Event Orders (BEO); and maintaining the various sales system file systems, both digital and print, including account files, program evaluation, databases, and master binders for BEO and resumes
- Be a team player by assisting the sales teams when needed with tours or site visits, jump in to assist other departments if needed to greet and direct guests during events, and help the banquet team when needed for quick sets, teardowns or turn arounds.
- Demonstrate a willingness to take direction from managers when needed to accomplish a task for the greater good, and a desire to take on additional responsibilities that will help with your career growth and general hotel knowledge.
- 2-3 years of experience within the hospitality industry, whether in a similar role or guest service position; or maybe you have recently graduated with a degree in event planning.
- Advanced comfort in using a variety of IT systems for booking, reserving, and capturing client and guest information.
- A flexible schedule, as sometimes you may have to work evenings, weekends, or a holiday as events don't only happen during the week.
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Sales Coordinator - Atlanta, United States - Aparium Hotel Group
Description
Position:Sales Coordinator
Location:
Atlanta, GA
Job Id:
109
# of Openings:
0
Sales Coordinator
Reports to: Director of Sales; position is non-exempt.
WHO YOU ARE
Your past experiences have led you to understand that there is an art + science to the how and what a hospitality operation professional is responsible for. You may be graduating from college in event planning or have worked at the front desk or in the restaurant, so you know what great service is, and you have delivered on it. In your previous experience, you have witnessed the awesome responsibility of a hotel sales team in curating an experience for all types of groups and events and thought I could do that. You are energized through your interactions with people, and there is nothing that gives you more satisfaction than planning for or organizing others.
THE ROLE
The Sales Coordinator reports to the Director and Sales and will assist the sales and catering managers in responding to and following up with client requests. This position will interact with everyone in the hotel so you must have strong and adaptable interpersonal skills, meaning you can get along with anyone. Another key need for this role is their ability to plan, organize, and not miss a detail, no matter how small. Getting the details right for a client or guest can possibly make or break their experience.
WHAT YOU WILL DO
Hotels done differently. It is not just a slogan or catchphrase; it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.
Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. It is a sophisticated hotel brand known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
Step into the world of charm reminiscent of small hotels scattered across western Europe at Hotel Granada, where a hidden oasis awaits, providing respite from the noise and traffic of the city. Nestled in the heart of historic Midtown Atlanta, the hotel's Spanish Colonial architecture stands as a dramatic departure from the typical steel and glass buildings, boasting modern touches and meticulous attention to design that seamlessly blend the past with the present. At the heart of the 120-room hotel lies a lively and quaint courtyard, serving as an all-day dining and drinking destination for museum goers, locals, and hotel guests alike. Descend downstairs to discover an elevated and enchanting cocktail bar, where a carefully crafted drinks program promises a taste of perfection, positioning it to quickly become one of Atlanta's most sought-after spots. Hotel Granada invites guests to embark on a timeless escape, where the allure of the past meets the comforts of modernity. Whether you seek solace in history, appreciate exquisite design, or simply yearn for a delightful experience, Hotel Granada promises an unforgettable journey where the past and present unite.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve.
Hotel Granada participates in the Department of Homeland Security's E-Verify program.
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