- Handle all customer and in-house inquiries about transactions so the process is smooth and customers receive excellent service
- Assemble loan documentation as required necessary for verifications and underwriting such as loan files, loan packages, credit reports, and additional mortgage application paperwork
- Screen and make calls, book appointments and provide administrative support as needed
- Be the primary liaison between the mortgage loan officer and our clients and schedule meetings to discuss outstanding items
- Review all loan package documentation for discrepancies, omissions, and income calculation then report any discrepancies to the loan originator
- Work in synergy with our ISAs and real estate agents, educating them on available loan programs.
- Deliver swift, competent responses to our in-house Realtor and builder referrals.
- Follow up promptly on inbound leads and collaborate with our ISAs and agents on each lead.
- Make full use of our company-provided CRM system, ensuring it remains updated.
- Engage with applicants promptly, providing insightful, consultative mortgage options.
- Review rates, costs, and program options and keep all stakeholders informed of transaction status.
- Excellent customer service and communication skills and willing to go above and beyond for customers and team
- Preferably 2-3 years of administrative support in a professional office or mortgage environment
- Possess an understanding of different loan products, such as conventional loans, FHA, VA, adjustable/ fixed, commercial loans, etc.
- Although not required, having an NMLS license or training is preferred
- Proficiency in MS Office required; CRM, MLS, DU, and proprietary mortgage software preferred
- NMLS #, Licensed loan officer.
- Proven history of originating purchase loans.
- Minimum 3 years of experience as a licensed mortgage originator.
- Exceptional verbal and written communication skills.
- Willingness to use video conferencing daily.
- A college degree is strongly preferred.
- Proficient technical skills (Microsoft or Google Suite, experience using a CRM to manage leads, etc.)
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Mortgage Lender Officer Assistant - Denver, United States - Motto Mortgage IMG
Description
Job Description
Job DescriptionWe're searching for a detail-oriented mortgage loan officer assistant. This position will play a vital part in communicating with referral partners, current and past clients, real estate agents, lenders, and underwriters to nurture relationships and develop new business. You will facilitate the completion of real estate loan applications, collect, analyze, and review supporting loan documentation in accordance with loan guidelines, and provide support throughout the loan application process. If you're interested in joining a team that empowers employees, clients, and partners to help them reach their goals, apply todayCompensation:$75,000 - $200,000 yearly
Responsibilities:We are a high-paced Mortgage company, and our goal is to provide exceptional customer service. We don't just sell real estate, we work hard to make sure our customers get the best lending experience.
Our staff of agents always looks forward to gaining customer trust and helping them to discover the smarter way to buy a home.