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Universal City

    Entertainment Operations Coordinator - Universal City, United States - eTeam

    eTeam
    eTeam Universal City, United States

    3 weeks ago

    eTeam background
    Description

    Job Title:

    Entertainment Operations Coordinator:
    ShowsDuration: 08 MonthsLocation: Universal City CA Qualifications:Proficient in Microsoft Word, Excel and Outlook; 1+ years experience within the entertainment or theme park industry preferred; or equivalent combination of education and experience

    Responsibilities:

    Performs administrative responsibilities in support of venue(s) and venue management, including but not limited to; At the direction of management, preparing/reviewing/adjusting daily/weekly team member schedules, show schedule/rotations and set grids Budget tracking, to include; track daily/weekly labor, daily flash reports and overtime justifications and team member TimeKeeper correction and overpayment letters Venue supply inventory maintenance and ordering.


    Maintaining company information and TSAT communication boards, EHS:
    housekeeping inspections and compliance tracking. Segment/annual Training and TSAT survey coordination/tracking.

    Provides work direction to team members; Communicates company and venue specific expectations of behavior and performance standards, reporting to Management any deviations from the expectations Initiates team member feedback discussions for recognition and performance improvement Compiles written documentation of observed behaviors for Management.

    While traveling to/from venue(s)/location(s), observes and monitors shows/sets/BOH to ensure highest standards of show quality, guest and team member satisfaction, and safety are being achieved; Communicates to Management any observed show quality, guest, team member, or safety issues, utilizing the necessary departments and Entertainment manager on duty to expedite a resolution.


    • Monitors the quality, cleanliness and facility maintenance standards to ensure the FOH/BOH venue is "Show Ready" for our guests and Team Members at all times
    • Open and follow up on work orders through completion.
    In the absence of the Management, oversees the operation of venue:

    Reinforces the application of all company policies & procedures as well as addressing any immediate employee relations issues pertaining to the venue(s).

    Communicates information relevant to the operation of the venue(s) to both management and team members.

    At the direction of management, supports opening and/or closing duties for the venue(s) including but not limited to:

    Checking in cast and crew, Participate in daily start-up meetings, including the compiling of daily information for distribution Handling all staffing issues resulting from team member sick calls Monitoring start-up/shut down procedures Communicating operational readiness or staffing/technical problems with partnering departments Adjusting staffing levels, grids and rotations to accommodate park attendance/business needs Understand and actively participate in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities.

    Perform other duties as assigned.
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