Operations Coordinator - Universal City, United States - Tricon IT Solutions (For End Clients)

Tricon IT Solutions (For End Clients)
Tricon IT Solutions (For End Clients)
Verified Company
Universal City, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Qualifications:


  • Associate Degree or equivalent work experience.
  • Minimum 1 year of experience with:
  • Content quality assurance testing, protocols, techniques and governance
  • Streaming apps on digital platforms and consumer products
  • Working knowledge of:
  • Content management system (CMS) publishing workflows
  • Multilanguage asset content delivery and QA
  • Research and consulting on publishing procedures, administration protocols, and industry trends

- Familiarity with:


  • Database management and API delivery specifications & workflows
  • Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable
  • Ability to work remotely while based out of Universal City, Los Angeles, CA

Responsibilities:


  • Support content quality control and assurance efforts, prioritizing and addressing highprofile, highvolume requests under tight deadlines
  • Perform validation and content presence checks across a multitude of device platforms, including: mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
  • Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the onplatform user experience
  • Track and update QA fulfillment progress through our databases
  • Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management

What is the reason for this opening(s)?

  • Shortterm project support

Can you tell me about this position and the day-to-day activities?

  • True Job Title: Associate, Content QA
  • Assist with video and audit checks for go live on Peacock o Confidentiality is extremely important o Some light documentation
  • Additional correspondence with other team members o Assisting with the "busy work"
  • Working on sensitive content


  • Example Scenario

  • Large series show: preliminary checks
  • Sit down, put in headphones and start watching video
  • Going through to ensure that the video is good quality, the audio is in sync, closed captions working, audio descriptions working
  • If issues found, to bring to HM for resolution.

Of the items listed on the job description, can you tell me the top 3 skills for the role?

  • Organization will have multiple projects at a time
  • Work well with others will be working closely with o Eye for detail even the slightest misspelling, macro blocking, other big and/or small items o Investigation skills

What stands out to you on a resume?

  • Someone with relevant experience
  • Working with a production company or a studio
  • Familiar with Peacock service o Experience over degree

What has made someone successful in this role in the past? Or unsuccessful in the past?

  • Successful able to work on multiple things and not lose track of where they are at with each project. Someone willing to ask questions
- no question is too small. Extensive attention to detail, willing to learn and be trained

  • Unsuccessful someone who is hoping this position will turn into a FTE or a manger position.

NOTES FROM HIRING MANAGER

What is the reason for this opening(s)?

  • Shortterm project support

Can you tell me about this position and the day-to-day activities?

  • True Job Title: Associate, Content QA
  • Assist with video and audit checks for go live on Peacock o Confidentiality is extremely important o Some light documentation
  • Additional correspondence with other team members o Assisting with the "busy work"
  • Working on sensitive content


  • Example Scenario

  • Large series show: preliminary checks
  • Sit down, put in headphones and start watching video
  • Going through to ensure that the video is good quality, the audio is in sync, closed captions working, audio descriptions working
  • If issues found, to bring to HM for resolution.

Of the items listed on the job description, can you tell me the top 3 skills for the role?

  • Organization will have multiple projects at a time
  • Work well with others will be working closely with o Eye for detail even the slightest misspelling, macro blocking, other big and/or small items o Investigation skills

What stands out to you on a resume?

  • Someone with relevant experience
  • Working with a production company or a studio
  • Familiar with Peacock service o Experience over degree

What has made someone successful in this role in the past? Or unsuccessful in the past?

  • Successful able to work on multiple things and not lose track of where they are at with each project. Someone willing to ask questions
- no question is too small. Extensive attention to detail, willing to learn and be trained

  • Unsuccessful someone who is hoping this position will turn into a FTE or a manger position.
**What soft skil
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