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    Desktop Support Technician - Oklahoma City, United States - Variety Care

    Variety Care
    Variety Care Oklahoma City, United States

    2 weeks ago

    Default job background
    Description

    Department:
    Information Technology


    Position:
    IT Desktop Support Technician


    Employee Category:
    Non-Exempt

    Reporting Relationship:
    Manager of Information Technology


    Character Core Qualities:
    Dependability - Fulfilling what I consented to do, even if it means unexpected sacrifice.
    Flexibility - Willingness to change plans or ideas without getting upset.
    Responsibility- Knowing and doing what it expected of me.
    Alertness- Being Aware of what is taking place around me so I can have the right responses.


    Summary of Duties and Responsibilities:


    Installs, modifies, and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users.


    Primary Duties and Responsibilities:
    Identifies and procures the hardware and software needed to satisfy user requirements.
    Installs all peripheral components such as printers, scanners phones and disk drives.
    Loads appropriate software packages such as operating systems, networking components and office applications.
    Assists in the customization and adaptation of existing programs to meet users' requirements.
    Provides telephone, in-person and remote support to end-users.
    Coordinates activities with network services and information systems groups.
    Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
    Refers major hardware problems to service personnel for correction.
    Connects users to networks and provides initial training in facilities and applications. .
    Monitors ticketing system and completes tickets in a timely manner.
    Travels between sites to perform assigned duties.
    Performs all other duties as assigned by Manager.

    Support Variety Care's accreditation as a Patient Centered Medical Home and our commitment to provide care to all Variety patients that is Safe, Effective, Patient Centered, Timely, Efficient, and Equitable.

    Provide leadership and work with all staff to achieve the goals of the "Triple Aim" of healthcare reform-to improve the experience of care, improve health outcomes, and decrease healthcare costs.

    Performs miscellaneous job-related duties as assigned.



    Requirements, Special Skills or Knowledge:
    High School graduate with one year of work related experience in information technology.
    Knowledge of all Windows operating systems.
    Troubleshooting hardware and software issues.
    Troubleshooting wireless access issues.

    Preferred

    Requirements, Special Skills or Knowledge:
    A+ certification.
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