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    IT Field Support Technician - Oklahoma City, United States - Paladin Consulting, Inc

    Paladin Consulting, Inc
    Paladin Consulting, Inc Oklahoma City, United States

    6 days ago

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    Description
    Paladin Consulting is currently hiring an ­­­­­­­­­­­­­­­­­­­­IT Field Support Technician to join our team working onsite at our client's office located in Oklahoma City, OK.

    We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family.

    Job Title: IT Field Support Technician
    Work Location: Oklahoma City, OK
    Duration: 3 month contract with option to extend or hire
    Education/Experience Required: 5+ Years of Experience is Required;10+ Years is Preferred

    Job Description & Responsibilities:
    • Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
    • Provides level I & II end-user support for software and hardware issues.
    • Oversees the daily operations of the local area network.
    • Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
    • Troubleshoots Desktop Virus and malware issues.
    • Maintains a daily backup of all network files.
    • Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
    • Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
    • Performs software and hardware inventory.
    Skills & Qualifications:
    • Years of Experience needed: 5+ Years of Experience is Required;10+ Years is Preferred
    • Level of Education: High School Diploma
    • Systems/Software proficiencies: ServiceNow or any comparable ticketing system
    • Certifications/Licenses: A+ PC Technician; Both Network + and Dell Hardware certification is a plus
    • Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
    • Strong focus on customer service and communication skills (exceptional).
    • Ability to triage incoming ticket requests and prioritize.
    • Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
    • Routine reporting and data integrity.

    For more information or to view other opportunities, visit us at
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