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IT Field Support Technician - Oklahoma City, OK, United States - Paladin Consulting, Inc
Description
Paladin Consulting is currently hiring an IT Field Support Technician to join our team working onsite at our client's office located in Oklahoma City, OK.
Job Title:
IT Field Support Technician
Duration: 3 month contract with option to extend or hire
Education/Experience Required: 5+ Years of Experience is Required;Oversees the daily operations for a specified location including software, hardware, tape backups, phone administration, and the local area network.
Provides level I & II end-user support for software and hardware issues.Oversees the daily operations of the local area network.
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Performs software and hardware inventory.
Level of Education:
High School Diploma
Systems/Software proficiencies:
ServiceNow or any comparable ticketing system
Both Network + and Dell Hardware certification is a plus
Troubleshooting PC Hardware, Windows, Outlook/365, Web browsers.
Strong focus on customer service and communication skills (exceptional).
Routine reporting and data integrity.