Customer Service Representative - East Hartford, United States - NEFCO Corp

NEFCO Corp East Hartford, United States

5 days ago

Description

Job Summary: The Customer Service Representative will be primarily responsible for handling of the day-to-day customer issues such as customer returns, missing product, missed deliveries, wrong material and sales errors.

Job Duties:

Establish strong working relationships with employees and customers to ensure service levels are exceeding customer's expectations
Resolve product or service problems by clarifying the customer's complaint, determine the root of the problem, explain the solution, expedite any correction and follow up
Process customer adjustment - Create paperwork for customer returns and process credits
Dispatch for driver; get contact info, wrong addresses when a driver is having a problem
Contact drivers for Estimated Time of Arrival for customers
Handle Return Authorizations with Vendors
Access daily delivery manifests
Maintaining the hot list; communicating between appropriate departments
Making changes to redeliver for wrong addresses or rescheduling a delivery.
Managing missed deliveries- entering Error Report and communicating to the Branch that needs to redeliver it.

Requirements

Qualifications:

Demonstrate strong ability to work in fast pace, high pressure environment
Excellent computer skills and capability to adeptly operate NEFCO's Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Excellent verbal and written communication skills
Strong customer service skills
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers;
Must perform work accurately and with a sense of urgency and integrity while paying strict attention to detail.
Degree is preferred (although industry experience may be considered in lieu of degree)
3-5 years of work experience (preferably in construction supply sales)
This is a non-exempt position, eligible for overtime.

Customer Service Representative

1 week ago

Richelieu Hardware Hartford, United States

**Company Overview** · Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and ...
Customer Service Representative

1 week ago

SAINT SOLUTIONS INC Hartford, United States

**Benefits/Perks** · - Competitive Compensation · - Career Growth Opportunities · **Job Summary** · **Responsibilities** · - Interact one on one with a high volume of customers · - collect relevant information, and provide solutions · - Refer to premade scripts for a variety of c ...
Service Sales Representative

1 week ago

CentiMark Corporation Hartford, United States

**QuestMark has an exceptional opportunity for a full-time **Service Sales Representative **to maintain and establish service sales in Hartford, CT This role offers a base salary of $55k - $65k, plus commissions** · **_ QuestMark, a division of CentiMark Corporation_**_, is the n ...
Customer Service Representative

1 week ago

Agent Cassie Gleeson State Farm Insurance Middletown, United States

Cassie Gleeson - State Farm Agency, located in Middleton, NY is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent. · If you have a ta ...
Patient Services Representative

5 days ago

Middlesex Health Middletown, United States

**Patient Services Representative** · **Hours**: Per Diem · The Smarter Choice for your Career · Come join one of Connecticut's Top Workplaces, and a Magnet designated organization At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, ...
Customer Service Representative

5 days ago

Josh Shoop - State Farm Agent Middletown, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Customer Service Representative

1 week ago

Safe Home Security Middletown, United States

**About us** · Safe Home Security is a business in Middletown, CT. We are professional and agile. · Our work environment includes: · - Modern office setting · - Growth opportunities · **Responsibilities**: · - Answer incoming calls and respond to customer inquiries in a professio ...
Customer Service Representative

5 days ago

Amanda Dixon - State Farm Agent Middletown, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Customer Service Representative

5 days ago

Chuck Montgomery - State Farm Agent Middletown, United States

**Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...
Sales representative for building services

1 week ago

FusionWorks Middletown, United States

Are you interested in being a part of our success and growth story? Do you want the freedom to use your sales skills? Are you looking to advance and develop within a company with potential? Then join the sales team at ISD. Help us market in-demand services nationwide and let's ac ...
Customer Service Representative

5 hours ago

Ashley Furniture HomeStore Newington, United States

**Help us help our customers realize their dreams of a beautiful home -Join The #1 Furniture Company-Join The #1 Furniture Brand** _Ashley Furniture Industries, Inc. is the largest manufacturer of furniture in the world. Established in 1945, Ashley offers one of the industry's br ...
Customer Service Representative Am + Pm Positions

1 day ago

Best Cleaners Glastonbury, United States

: · **For part-time Customer Service Representatives, we offer**: · - Compensation starting at $15.70 per hour based on experience · - 25% off any dry cleaning at our plants · - Potential for growth into new positions · **Duties and Responsibilities for Customer Service Represent ...
Customer Service Representative

5 days ago

RINGFEDER POWER TRANSMISSION Bolton, United States

Overview: · We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any in ...
Full-time Member Service Platform Representative

3 days ago

Mid Hudson Valley Federal Credit Union Middletown, United States Full time

Responsibilities include, but are not limited to: · - Assisting members and business account owners with opening and closing accounts following the Connect process to include on-boarding, answers questions about products and services, resolving problems that are within their auth ...
Patient Service Representative

1 week ago

New Britain General New Britain, United States

**Description** · **Job Schedule**: Per Diem · **Standard Hours**: 1 · **Job Shift**: Shift 1 · **Shift Details**: 7am-7pm mon-thur7a-430p Fridays · Work where **every moment matters**. · Every day, almost 20,000 Hartford HealthCare employees come to work with one thing in common ...
Patient Service Representative

1 day ago

New Britain General New Britain, United States

**Description** · **Job Schedule**: Per Diem · **Standard Hours**: 1 · **Job Shift**: Shift 1 · **Shift Details**: Flexible availability during clinic hours: 7 am-7 pm Mon-Thurs, Fri 7am-430p · Work where **every moment matters**. · Every day, almost 20,000 Hartford HealthCare em ...
Customer Service Representative

1 week ago

SCHALLER Auto Body New Britain, United States

Body Shop Customer Service Representative (CSR) · **Responsibilities**: · Schaller Auto Body is looking for an individual that will greet customers and act as a liaison between the customer and the Body Shop Estimators. · The CSR will be responsible for basic accounting functions ...
Patient Service Representative

1 week ago

New Britain General New Britain, United States

**Description** · **Job Schedule**: Full Time · **Standard Hours**: 40 · **Job Shift**: Shift 1 · **Shift Details**: Monday and Wednesday 10:30am-7pm; Tuesday, Thursday and Friday 7am-3:30pm · Work where **every moment matters**. · Every day, almost 20,000 Hartford HealthCare emp ...
Client Service Representative

4 days ago

Patriot Growth Insurance Services New Britain, United States

**About Patriot**: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. We are committed to working with like-minded individuals that share our vision of creat ...
Customer Service Representative

1 day ago

G & B Photography Enfield, United States

Join our Team as a Customer Service Representative · G&B Photography is **Hiring Immediately** for a enthusiastic Customer Service Representative to join our team in Enfield, CT. The position would start as part-time and become full-time during our busy season. · **About Us** - A ...