- Maintain and cultivate relationships with customers and vendors. Document communications within CRM.
- Ensure project quotes or proposals are processed within the CRM in a timely manner while being professional, accurate and meet customer specifications.
- Maintain active communications with customers and co-workers regarding sales opportunities and status reports.
- Answer customer and vendor phone calls with professionalism. Direct their call to the appropriate salesperson as needed.
- Ensure customer emails are responded to in a timely and professional manner.
- Verify customer-approved quotes are signed are accompanied with company terms and conditions.
- Verify orders are processed timely and accurately within the ERP system.
- Understanding and being familiar with fabricated ductile iron and pump product components, coatings, specifications, and industry standards.
- Assist in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs.
- Works with team to provide outstanding customer service for both existing and prospective customers.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Minimum 2 years of customer service experience and willingness to learn and receive instructions.
- Associate's degree preferred. Adequate work experience may be substituted in lieu of degree.
- Familiarity of Microsoft Office products (Word, Excel, Outlook).
- Familiarity with ERP Software.
- Strong attention to detail.
- Strong problem-solving skills.
- Strong organizational skills.
- Punctual, reliable, and cooperative with others.
- Pre-employment drug testing shall be required.
- All applicants shall be authorized to work in the U.S.
- After 30 days of employment, employee is eligible for company benefits including medical, dental, vision, sick pay, vacation accruals, and 401(k). Sick pay and vacation accrual begin once employed.
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Customer Service Rep- - Stanton, United States - Custom Pipe and Fabrication
Description
Job Description
Job DescriptionRole and ResponsibilitiesThe Customer Service Representative supports sales staff in maintaining and cultivating relationships, processing quotes and orders, and ensuring sales information is entered into the ERP/CRM systems timely and accurately. The essential duties and responsibilities include, but are not limited to:
COMPENSATION AND BENEFITS
Monday-Friday 7:30-4:30 PM
