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Ford Bdc Service Rep - Cerritos, United States - Norm Reeves

Norm Reeves

Verified Company

Cerritos, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Location:
Cerritos, CA (On site) | Type: Full Time |

Hourly Range:
$19/hr + Bonus

As a
BDC Service Representative, you're one of the most important team members at
Norm Reeves Ford in Cerritos.

You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience.

You will handle all incoming profit center call for the service department.

What You'll Do:

Communicate effectively with Service guests according to their preferred method of communication
Schedule appointments for customers to visit the dealership
Contact all 'noshows' to reschedule any missed appointments
Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
Provide order status updates, appointment reminders and handle recall campaigns
Maintain accurate records of customer interactions in the CRM system
Collaborate with sales management to ensure customer satisfaction throughout the sales process

What You'll Need:

Fulltime availability. You'll also need to be at least 18 years old
Excellent phone etiquette and communication skills
Previous experience in a dealership or sales environment is preferred
Proficiency in Spanish is a plus
A professional appearance and work ethic
Excellent organizational and follow up skills
Ability to multitask in a fastpaced environment
Strong attention to detail and organizational skills

What We Offer:

Unlock Your Potential
Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.

Invest in Yourself

Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
Health and Wellness First
Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
Your Network, Your Success
Employee Referral Bonus Program
Earn While Building a Stronger Team.
Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.

Secure Your Future

Build Wealth with 401k Matching
We Match 25% on Your $4,000 Contribution.

Time to Recharge

Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
Smart Savings, Smart Choices
Section 125 Cafeteria Plan & Flexible Spending Account
Save on Taxes for Qualified Expenses.

Pay:
$19.00 per hour

People with a criminal record are encouraged to apply

Experience: