Ford Bdc Service Rep - Cerritos, United States - Norm Reeves
Description
Location:
Cerritos, CA (On site) | Type: Full Time |
Hourly Range:
$19/hr + Bonus
As a
BDC Service Representative, you're one of the most important team members at
Norm Reeves Ford in Cerritos.
You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience.
You will handle all incoming profit center call for the service department.What You'll Do:
- Communicate effectively with Service guests according to their preferred method of communication
- Schedule appointments for customers to visit the dealership
- Contact all 'noshows' to reschedule any missed appointments
- Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
- Provide order status updates, appointment reminders and handle recall campaigns
- Maintain accurate records of customer interactions in the CRM system
- Collaborate with sales management to ensure customer satisfaction throughout the sales process
What You'll Need:
- Fulltime availability. You'll also need to be at least 18 years old
- Excellent phone etiquette and communication skills
- Previous experience in a dealership or sales environment is preferred
- Proficiency in Spanish is a plus
- A professional appearance and work ethic
- Excellent organizational and follow up skills
- Ability to multitask in a fastpaced environment
- Strong attention to detail and organizational skills
What We Offer:
- Unlock Your Potential
- Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.
- Invest in Yourself
- Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
- Health and Wellness First
- Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
- Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
- Your Network, Your Success
- Employee Referral Bonus Program
- Earn While Building a Stronger Team.
- Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.
- Secure Your Future
- Build Wealth with 401k Matching
- We Match 25% on Your $4,000 Contribution.
- Time to Recharge
- Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
- Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
- Smart Savings, Smart Choices
- Section 125 Cafeteria Plan & Flexible Spending Account
- Save on Taxes for Qualified Expenses.
Pay:
$19.00 per hour
People with a criminal record are encouraged to apply
Experience:
- Customer service: 1 year (preferred)
Ability to Commute:
- Cerritos, CA required)
Ability to Relocate:
- Cerritos, CA 90703: Relocate before starting work (required)
Location:
In person
More jobs from Norm Reeves
-
Automotive Salesperson
Huntington Beach, United States - 2 days ago
-
Payroll Clerk
Irvine, United States - 1 week ago