Ford Bdc Service Rep - Cerritos, United States - Norm Reeves

Norm Reeves
Norm Reeves
Verified Company
Cerritos, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter


Description

Location:
Cerritos, CA (On site) | Type: Full Time |

Hourly Range:
$19/hr + Bonus

As a
BDC Service Representative, you're one of the most important team members at
Norm Reeves Ford in Cerritos.

You're a critical point of contact, primarily for our Service Department guests, and your communication is critical in creating a super experience.

You will handle all incoming profit center call for the service department.


What You'll Do:


  • Communicate effectively with Service guests according to their preferred method of communication
  • Schedule appointments for customers to visit the dealership
  • Contact all 'noshows' to reschedule any missed appointments
  • Make outbound follow up calls to improve Customer Satisfaction Index (CSI)
  • Provide order status updates, appointment reminders and handle recall campaigns
  • Maintain accurate records of customer interactions in the CRM system
  • Collaborate with sales management to ensure customer satisfaction throughout the sales process

What You'll Need:


  • Fulltime availability. You'll also need to be at least 18 years old
  • Excellent phone etiquette and communication skills
  • Previous experience in a dealership or sales environment is preferred
  • Proficiency in Spanish is a plus
  • A professional appearance and work ethic
  • Excellent organizational and follow up skills
  • Ability to multitask in a fastpaced environment
  • Strong attention to detail and organizational skills

What We Offer:


  • Unlock Your Potential
  • Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.


  • Invest in Yourself

  • Tuition Reimbursement (Up to $2,000 back in your pocket within 12 months)
  • Health and Wellness First
  • Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.
  • Enjoy Complimentary Group Life Insurance for Added Peace of Mind.
  • Your Network, Your Success
  • Employee Referral Bonus Program
  • Earn While Building a Stronger Team.
  • Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.


  • Secure Your Future

  • Build Wealth with 401k Matching
  • We Match 25% on Your $4,000 Contribution.


  • Time to Recharge

  • Paid Time Off (PTO) and Holidays for a Perfect Work-Life Balance.
  • Celebrate and Rejoice 6 Holidays Per Year to Spend Quality Time with Loved Ones.
  • Smart Savings, Smart Choices
  • Section 125 Cafeteria Plan & Flexible Spending Account
  • Save on Taxes for Qualified Expenses.

Pay:
$19.00 per hour

People with a criminal record are encouraged to apply


Experience:


  • Customer service: 1 year (preferred)

Ability to Commute:

  • Cerritos, CA required)

Ability to Relocate:

  • Cerritos, CA 90703: Relocate before starting work (required)
Work
Location:
In person

More jobs from Norm Reeves