Customer Service Rep - Irvine, United States - Infinite Electronics International, Inc.

Infinite Electronics International, Inc.

Verified Company

Irvine, United States

2 days ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Description:

The Customer Success Center currently works in a hybrid work environment, but employees could be required to be in-office up to 5-days a week based on changing business needs.

If you are interested in working in an employee-centric environment with a customer-centric mindset, this is the role for you

General Duties and Responsibilities:

Build positive relationships by identifying customer needs, researching issues, resolving customer concerns and providing solutions with urgency, empathy and a customercentric attitude.
Maintain customer satisfaction and loyalty during difficult customer interactions by leveraging outstanding conflict resolution skills thus resulting in an excellent customer experience.
Communicate and collaborate crossdepartmentally to ensure you are providing accurate, uptodate information both internally and to our customers.
Collaborate in compiling information critical to continually improving upon our customers' experience and driving company strategy.
Recommend improvements for systems and processes to boost organizational efficiency.
Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality.

Required Knowledge, Skills, Abilities and Personal Traits:

Must embody Infinite's "Hedgehog behaviors" of Positive Urgency, Accountability, Ownership, Same-Day Responsiveness, Collaboration, and Solution Orientation.
Display strong communication skills (written and verbal), active listening skills, and interpersonal skills.
Demonstrate computer proficiency in Microsoft Word, Excel and Outlook with the ability to use multiple programs concurrently including CCaaS platform.
Motivation and ability to learn new concepts quickly and adapt to a changing and fastpaced environment.
Demonstrate strong work ethic through collaboration with peers fostering a strong culture of teamwork.
Curious mind with an aptitude for learning.
Reliable, dependable, and highly organized with strong time management skills.
Task oriented with an attention to detail.

Education and/or Experience:

12 years minimum in a high paced customer facing sales or service environment.
Experience interacting between multiple brands and multiple internal systems (i.e., ERP's) preferred.
High School Diploma required with college degree preferred.
Technology related B2B experience preferred.

Physical Job Requirements:

Repetitive motion and routine use of the standard office equipment such as computers, telephones, copiers, and scanners.
Ability to carry/lift 10 lbs.
Sitting at a desk.

Equal Employment Opportunity

Infinite Electronics is proud to be an Equal Employment Opportunity and Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, marital status, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

We are committed to building a diverse workforce and we actively encourage women, minorities, people with disabilities and veterans to apply.