Customer Service Rep - Cypress, United States - Erlynne Rivera-Nansteel-Farmers Insurance Agency

Description

• Answer incoming phone calls
• Process customer policy change requests.
• Document each customer contact in database.
• Take premium payments from customers.
• Maintain knowledge of new products.
• Prospecting and generating new business through leads & referral sources.
• Generating insurance quotes.
• Provide exceptional customer service.
• Be outstanding at relationship building.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, solve or refer problems.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Assess and identify the wants and needs of your customer(s) over the phone
• Educate clients on the insurance policies that best suit their needs

• Bilingual, fluent in both English and Spanish.
• General Lines Property & Casualty insurance license is required.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multitask, followthru and followup.
• Excellent Communication/interpersonal skills.
• Confident, selfstarter who works well independently.
• Must have ability to multitask.
• Professional phone etiquette.
• Career minded vision.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Driven and goaloriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.